Niveditha V Nair Email & Phone Number

London, England, Gb

• Managed project closure, production timelines and created presentations for senior stakeholders, improving client retention rates.• Utilised project management tools to enhance purchase order administration (Bigcommerce, Xero, Mollie) to plan and track business operations efficiently.• Handled logistics department tasks, coordinating staff meetings, office logistics, and post-event feedback collection, enhancing operational workflow.• Handled customer inquiries and resolved issues via telephone and email, ensuring timely and professional communication.• Analysed market trends and customer feedback and quality checking to inform product development and increase company visibility.

United Kingdom

•Recognised as Employee of the Month in [April 2023] for consistently delivering outstanding customer service, achieving and exceeding sales target, and receiving positive feedback from customer engagement and colleagues.•Received commendation from the area manager for my consistent performance which also helped in motivating others to transcend their limits of performance.•Successfully meet and exceed sales targets through effective product recommendations and up selling strategies.•Demonstrate problem-solving skills by assisting customers needs in troubleshooting issues with their existing products, offering suitable solutions and ensuring customer satisfaction.

Pune, Maharashtra, India

•Collaborate with cross-functional teams to gather and analyze business requirements, translating them into actionable Salesforce solutions.•Design and customize Salesforce solutions, including configuring objects, fields, workflows, process builder, and validation rules to meet specific client needs.•Contribute to the development and maintenance of project documentation, business plans, including design specifications, user guides, and technical documentation.•Successfully contributed to the implementation of Salesforce projects for various clients, resulting in increased sales efficiency, improved data visibility, and enhanced customer relationshipmanagement.•Maintaining good customer relationships with off-shore clients there by maintaining their accounts to their satisfaction.• I consistently leveraged my expertise in Salesforce implementations to deliver exceptional value propositions to clients, aligning their business process analysis with innovative solutions and drivingoverall business growth and change management.

•Collaborated with senior RPA developers and business analysts to point-out key performance indicators and to articulate client requirements and design automated solutions using RPA (Robotic Process Automation) tools like UiPath.•Participated in the end-to-end RPA development lifecycle, including process analysis, solution design, development, testing, deployment, and maintenance.•Provided technical support and troubleshooting for RPA bots in production, promptly resolving issues to minimize downtime and disruption to enhance business value.•Successfully implemented customer acquisition strategies and consultative support to clients to enhance their Rpa implementations and drive business growth.•Experience in all project phases using Waterfall and Agile Methodologies.

Bangalore

Calicut

Master'S Degree, Business Analytics And Consultancy

Bachelor Of Technology - Btech, Computer Science And Engineering, First Division

Activities and Societies: I have recently completed my b-tech in Computer Science & Engineering from APJ Abdul Kalam Kerala Technological.

Higher Secondary Education, Computer Science, Distinction

Activities and Societies: During my higher secondary education I got the oppurtunity to be in NSS team.

X, Distinction