Developed control systems to mitigate the violations of an internal and external training related SOPs, policies and guidelines. Evaluated the training process, reports and guidelines and recommended continuous improvements. Provided efficient guidance to the teams to meet the training compliance requirements in line with company and regulatory standards. Closely worked with Manager GS training, Delivery and Compliance to lead the training compliance related activities to meet Ground Services audit standards and regulations.• Developed and Designed Training Plan for New Joiners, Airport Service Managers, Regional Heads across Qatar Airways network.• Reviewed the teams work activities as directed by the line manager, identify the compliance issue and provide adequate guidance as required.• Prepared training compliance plan for Doha and Outstations, create necessary reports for GS Management.• Scheduled Training Plan for new stations and change of Ground Handling Agencies in the network.

Schedule training for the Line Pilots across the network to ensure maximum crew availability. Ensuring Ground Training, Simulator Training and Line Training are scheduled for the Pilots who are under training. Experienced in executing operational and training solutions in compliancewith local and international requirements.• Monitored Pilot Training Records and AIMS system updation.• Liaised with HOD and HR in setting the required training for new joiners and ensuredthe training is delivered timely and as required.• Maintained Training records and License are in line with company and regulatoryrequirements.• Created a presentation, provided details about the required improvements and how to execute them with regards to ab initio Pilot Training.• Created detailed business analysis in an effort to outline problems, opportunities, and solutions for training disruptions and challenges.• Monitored and forecast potential issues that could affect the crew live rosters and implemented efficient mitigation plans to reduce, impact in the network.

Ensured the availability of sufficient number of properly qualified instructors and examiners in the Base. Ensured the operations remain in compliance with the applicable requirements, also set the training policy in coordination with the Chief Pilot and Training Manager. Organised briefing session for Junior First Officers prior to Base/Line training.• Updated Training Qualification for Pilots in AIMS on a day to day basis, in accordance with the relevant Civil Aviation Regulations.• Participated in internal/external audits to ensure the department complies with industry standards.• Maintained clear and professional communication with crew via e-mail and phone to ensure a high level of internal customer satisfaction.• Provided guidance and advice to Pilots with the explicit aim of improving their orientation and training.

In control of entire Airline Operations in the shift, focusing on Customer Service Excellence and On Time Performance. Accelerated Frequent Flier Programme for new Passengers and Business Class Passengers. Assisted new hires on trainings about various services and products – Reservations, Check-in Counters, Ticketing, E- commerce, Baggage Services in arrivals. Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger.• Delivered Service Excellence Training for new joiners and existing GHA staffs and Duty Managers.• Supervised GHA staff during all flights to ensure Airline standards of service quality maintained.• Facilitated ramp handling activities in liaison with GHA in airside for Caterers, Fuelling, Maintenance, Cargo, and Crew to expedite departure.• Planned efficient duty allocations for Customer Service Agents and provided support to the Airport Services Manager in case of flight disruptions and mis-connections.

Responsible for entire Airline Operation of Srilankan Airlines. Handled multiple International Airline Operations, VIP/Charter flights and Cargo flights. Provided assistance to Tech Crew/ Cabin Crew during departure and arrivals for clearing emigration and custom documentation. Handled delayed and cancelled operations.• Performed Check-in for Business Class and Economy Class Counters and assisted passengers in regards to entry requirements, visas, residence permits.• Handled passenger queries over the Telephone, Email, Web-chat.• Escorted and directed arriving and departing passengers to the respective areas such as hotel desk, transfer desk, premium lounges and boarding gates.