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• Look after Engineering & Infrastructure requirements of pan India Service Centres and Gateways• Budgeting of Annual Operating Plan (AOP) and responsible for managing ‘Operations’ CAPEX • Assist in preparation of long range plans for expansion, staffing, equipments and vehicles • Manage engineering projects, vendors, contractors with cost exposure in the range of 1k€-150k€• Co-ordination with Procurement, Finance and Legal team to ensure that projects and payments are done on time

Operations Management• Manage Ahmedabad and Gujarat Inbound and Outbound operations by leading a team of 60 team members• Look after Customs Clearance and ensure that shipments move in accordance with SOP and Transit Time standards• Responsible to drive Profitability through Continuous Improvement & development of SOP• Implement expansion plans and infrastructure in accordance with local requirements and changing dynamics• Liaise with Customs in meeting industry and authorities standards and ensure compliance People Management• Prepare yearly training calendar and ensure team members are trained to meet business and succession needs• Shaping direction for team members and driving them to deliver high quality service• Handle a complex environment of Industrial Relations• Keep all employees, emotionally engaged Performance Management• Apply analytical expertise and root cause analysis to improve service quality• Identify areas of Service Gaps and improve processes through DMAIC• Achieve Operations KPIs/KRAs and business goals with due regards to Cost, Service and ProductivityVendor Management• Get the best value for money from vendors and building partnerships for long term • Monitor performance and output as per Service Level Agreement• Continuous monthly reviews with vendors to meet performance objectives to ensure profitabilityProcess Improvement• Conduct AUDITS and GEMBA Walks and come up with suggestions to improve productivity and process to “Best in Class”• Propose “CHANGE IN MIND” operational practices to deliver significantly better process and share BDPs

• Manage Jaipur Inbound and Outbound operations for 400 customers by leading a team of 11 members• Achieve operations KPIs and business goals with due regards to cost, service and productivity• Responsible to drive profitability through continuous improvement, development of SOPs• Prepare yearly training calendar and ensure team members are trained to meet business and succession needs• Shaping direction for team members and driving them to deliver high quality service• Apply analytical expertise and root cause analysis to identify service gaps and thereby improving service quality• Ensure performance of all vendors are in line with DHL team and network standards

• Supervise operations team on a rostered shift basis ensuring that shipments maintain transit time standards• Organize appropriate shifts and manning levels to meet business requirements and ensure safe working practices• Develop KPIs with team members, monitor individual performance and drive high performance culture within the team• Monitor ground handler and warehouse provider performance and complete all necessary reports• Ensure accurate sorting and optimum loading of all inbound & outbound shipments

Functional Project 1: Retail Sales• Market research for University Express product to identify the market potential, segments, favorite destinations and related insights. Research involved primary surveys in Mumbai, Delhi, Bangalore and Chennai along with the secondary research and presentation of actionable strategies to management.Functional Project 2: Operations• Preliminary work for setting up of a new Service Centre in Baroda involving preparation of Business Case Approval (BCA) by co-ordinating with Research and Planning, Legal, IT and Programs team