Customer problem solving & EmpathyPost graduate diploma in computer applications (C,C++).Strong communication and interpersonal skillsAdvanced Excel(VLOOKUP, PIVOT, CONSOLIDATE etc)Ability to work independently and collaborativelyProficiency in MS OFFICE products.Problem solving and analytical skillsTUKA CAD (Designing SW).Fast learner and dedicated personalitySelf drive and analyze the problem of the car.Assign the vehicle to the concerned engineer as per requirment.Customer follow-ups for intimate Status regarding vehicles and time commitments.Handled wrathful customers with customer centric solutions.Contact customers to get reviews over the phone and action would be taken depends upon he requirements.In some cases, we went to customer places and solved misunderstood situations carefully.Secure 'S' and 'A' grades in most of the quarters of every year in KPI maintenance as well we awarded by management for that. I have awarded to sold maximum number of SAMSUNG smart warranty leads.Academic Excellence with merit certificates.School pupil leader (2004-2005).Won in many individual sport competitions. Winner of school level football tournament (2004-2005).Awarded for Extra curricular.