Nivethan Ratnasabapathy Email & Phone Number

Dubai, AE

United Arab Emirates

• Analyzed customer data and prepared visually presentable data for stakeholders through Power BI
• Identified and developed strategic and tactical plans based on customer data.
• Produced reports to support smooth Member Care operations and identify business impacts.
• Provided regular reports and presentations to management on customer service performance and initiatives.
• Monitored customer experience metrics such as CSAT, NPS and Feedback on assessing initiatives… Show more
• Monitored customer experience metrics such as CSAT, NPS and Feedback on assessing initiatives conducted.

Dubai, United Arab Emirates

• Performed in-depth analysis on vendor performance metrics, identifying trends, patterns, and potential areas for improvement or risk mitigation.
• Generated regular reports and dashboards to communicate key insights to stakeholders, including senior management and regulatory authorities.
• Conducted thorough cost analysis across various operational areas to identify potential opportunities for saving

Colombo, Western, Sri Lanka

• Construct and deliver creative proposals using qualitative and quantitative data in order to make justifiable recommendations to prospective clients
• Establish and preserve multiple strong client relationships.
• Writing commercial spots for clients with a value proposition
• Ensured that all relevant paperwork, i.e. radio copy, financial payments, and reports were submitted with the negotiated and requested timelines.

Colombo, Western, Sri Lanka

• Managed a portfolio of over 2500 personal banking clients and closely interacted with the top 20% of the portfolio.
• Increased product penetration by 40% with cross-selling personal products to the top 20%.
• Contributed several priority accounts to the priority base by identifying and upgrading clients.
• Cross-sold loans worth $650k (Highest performer for 3 consecutive months with 23 RMs in 11 branches.
• Focused on exceptional customer experience to achieve a high level of… Show more
• Focused on exceptional customer experience to achieve a high level of customer satisfaction andretention

Colombo, Western, Sri Lanka

• Managed a team of 8 staff members to handle High-End clients of the bank. This role includes observing, coaching staff members to achieve the unit's KPIs.
• Consistently achieved and exceeded department crossing-selling goals.
• Exceeded all projected sales goals and objectives andrecognized for contributing $1.3M to the department’s $6.3M sales, Best Team Leader 2015.
• Conducting campaigns, maintaining and sharing dashboards to drive cross-selling in order to… Show more
• Conducting campaigns, maintaining and sharing dashboards to drive cross-selling in order to supportimproving the Retail Banking revenue by driving Loan on Card and promoting the Digital bankingplatform.
• Monitoring the service-related KPIs on a daily basis to ensure the service levels are met.

Colombo, Western, Sri Lanka

• Responded to basic inquiries regarding procedures, policies, and bank programs, balance, check verification, deposits, stop payments, and lost and stolen services
• Continuously worked to be customer-focused and committed to creating a win-win situation for bothclients and the bank
• Extended quality customer service and provided complete and accurate responses.
• Handling difficult clients (supervisor calls) during non-working hours where there’s no supervisoravailable.
• … Show more
• Supported the Bank in implementing the Interactive Voice Response system by way of coordinating with other countries and performing tests.

Master Of Business Administration - Mba, Marketing

Association Of Business Executives (Uk) - Marketing Management, Marketing/Marketing Management, General

G.C.E. Advance Level Examination (Cambridge-Uk) Year 2009, Business/Commerce, General