Nivethitha S Email & Phone Number

Greater Ottawa Metropolitan Area

Greater Ottawa Metropolitan Area

Bangalore Urban, Karnataka, India

- Worked on the Windows Administration tasks, BigFix Patching Prechecks.- Worked on Backup Issues with appropriate resolution provided. Resolved Media/Master – client server issues with high accuracy for all error codes.- Worked on Storage/SAN related issues. Took ownership and fixed SAN issues on servers which reported single path failures.- Worked on all BAU Activities.- Handled P2,P3,P4 tickets with high priority.- High Accuracy in fixation of the C: drive space issues and memory issues.

Bangalore Urban, Karnataka, India

- Responsible for second-level support of all server related issues.- Handled all types of end to end service requests with high level of accuracy and without any repetition of the issue again.- Worked on Critical Disk Space Issues, CPU Monitoring, Backup Issues and BAU Activities.- Handled all P1,P2,P3 calls with prompt response and appropriate resolution time. Also good knowledge of service level agreements.- Hands on Experience on Server Installation and deployment of Windows OS and corresponding window application and services.- Updating with latest level of security patches and hardware level RAM, Memory update if required along with ILO updation and all behaviours of hardware updation required.- Always available in hotline calls and customer accessible device like Messenger, Morgan Communicator and actively lookup their request and provide end to end support until issue resolved.- Took Up Responsibility in ticket reduction for Tivoli Issues and CPU Memory/Space Utilization have achieved very minimal occurrence of Tivoli monitoring issues by fixing it by its first occurrence.- Good Knowledge of ITIL and strictly implemented for all service level requests.- Crash dump analysis and finding the root cause of the bug check.- Remote Management of Servers using KVM,ILO & DRAC.

Bangalore Urban, Karnataka, India

Royal Bank Of Scotland Group Projects handled: 5 Individual Projects- Server in various domains are designed, maintained and monitored by the means of server build via TPM, server maintenance, server issues troubleshooting, Monitoring/Troubleshooting NetBackup Issues.- Giving end to end Wintel support for every individual projects.- Attending technical design workshops for project implementation.- Server hardware sizing and design as per project requirements.- Build pre-production servers, test and certify the servers fit for production.- Coordination and working together with other teams for application installation and configuration.- To ensure successful project delivery as per the schedule.- Handling complex projects like boot from SAN and Windows 2008 clustering.- Planning and coordination during DR (Disaster Recovery) activities for every projects.- Scheduling and patching the live servers with essential approvals.- Firmware and driver updates for HP ProLiant servers.- Creating configuring and troubleshooting disk arrays (RAID), MS CLUSTERING 2008, NIC teaming, volume shadow copy.- Creating, configuring and managing of partitions/Drivers/Cluster resources on SAN disks using windows disk management utility and Microsoft clustering.- Creating and configuring performance counters as per project requirements. Periodically review process documents, run books and make audit compliant.

Chennai, Tamil Nadu, India

Project Clinet - Citicorp Financial Services- Very good experience in doing Physical and VM server builds /re-builds various servers via TPM Console using ISO Image Mapping and also using CCSB image their related issues within SLA Period.Good Experience in Decommission Of Servers. - Deployed Patching through Shavlik Technologies and troubleshooting for any encountered issues.- Troubleshooted Netbackup Issues and had resolved various error codes causing NetBackup failures and co-ordinating with the Netbackup support Team till its successful completion of Backups.- Low logical Disk Space, High Process of CPU Consumption are taken action at the appropriate time to avoid the server disk space running out of disk space to access any application with the high level of escalation procedure based on the level of criticality.- Installation /Upgradation of the servers with the Latest Version of McAfee and Virus scan Patch3 and Upgradation with the latest DAT Version to protect the servers from the Virus threat Vulnerability- Troubleshooting issues in BMCP & BPPA wrap installation tcai installations and its services in fair manner.- Continuously monitor the Server hardware failures by the means of HPSIM Console and works on Array Battery Failure/ Memory Module Failure / Hard disk Replacement / Fan, Voltage, Temperature Sensor Failure Alerting / System Unreachable / ILO unreachable / Network Failure with the proper escalation to the SDT and HP Support.- Firmware and System BIOS Upgradation for the servers are upgraded in all servers effectively.- Have a good in experience in creating RFC (Request For Change) , Proper follow Up for Approval with the Application team and Closure once the change is successfully implemented.- Good Knowledge in creating Virtual Tickets and Virtual Requests.- Virtual Tickets Are Acknowledged and closed in priority based on severity level within the SLA Time period. All SLA are met in time; NO SLA is being missed.