The Superannuation Adviser is responsible for supporting the growth and retention of the membership base (employer and employee) within a set region through the provision of general, intrafund and limited personal advice and increasing access to financial education. The role is based in the field and is responsible to increasing the brand footprint of the organisation.Key Responsibilities:- Provision of factual and general information, intrafund advice, and limited personal advice for members via face to face and phone/video both within offices, at employer worksites, and at other engagement activities.- Active participation in the delivery of member engagement, retention, and growth campaigns.- Develop and maintain a program to provide member field based general and limited personaladvice and increase access to financial education.- Facilitate and participate in visitation programs, seminars, and worksite presentations.- Provision of reception services.- Keep apprised of Fund legislative, risk, and compliance requirements.- Build and maintain effective relationships with relevant internal and external stakeholders toensure organisation requirements are met.- Ensure activities comply with relevant statutory and regulatory requirements, legal demands, andprofessional and ethical standards.- Remain accredited, up to date and relevant with regards to changes within the industry.

This position was primarily responsible for providing assistance to new and prospective members, providing support for campaigns and undertaking member retention activities.Key Responsibilities:- Interaction with existing and prospective members over a variety of formats (phone, email, face-to-face etc.) to address any questions or concerns they may have- Hold general advice meetings with existing and prospective members, and to document outcomes and/or follow-up actions arising from the meetings- Providing Intrafund advice to current members through face-to-face and over the phone appointments- Reception Duties- Providing support to the Employer Relationship Managers. e.g: attending off-site appointments- Build and maintain effective relationships with relevant internal and external stakeholders to ensure Tasplan requirements are met- Ensure activities comply with relevant statutory and regulatory requirements, legal demands and professional and ethical standards

The CSD Technician/Orderly role focused on the cleaning, decontaminating, packing and sterilising medical equipment for reprocessing for operating theatre and patient movement in and out of theatre. This role focussed specifically around prioritisation and managing deadlines.Key Responsibilities:- Clean, decontaminate, pack and sterilise specialised medical equipment for reprocessing in line with infection control guidelines in accordance with AS 4187- Maintain and clean surrounding environment in line with infection control guidelines- Operation of sterilising and disinfecting equipment- Monitor equipment and stock levels- Communicate with the operating theatres and recovery room- Document and track sterilization data

The Coach role focused on delivering and managing coaching requirements to agents in line with the agreed strategy, all around providing our customers with an exceptional customer experience. Key Responsibilities:- Provide quality assurance ratings for agents to Team Leaders showing their strengths and opportunities - Run ‘growth’ coaching sessions with agents to improve/achieve their core KPI’s and improve on their customer experience quality - Build and maintain effective working relationships both internal and external stakeholders - Speech Analytics – Develop and calibrate scorecards for business insights and agent compliance- Continuous Improvement – Identify areas for continuous improvement, make bold recommendations and follow through on delivery

The Specialist Tech role focused on assisting customers and internal stakeholders with tailored technical support from issues arising with handset, mobile broadband and account enquiries. Key Responsibilities:- Ensure resolution of customer’s enquiries on the first contact through effective decision-making- Use effective questioning to identify root cause & use initiative in solving customer enquiries- Ensure appropriate case management is used- Achieve individual targets in line with KPI requirements

The Telesales role focused on achieving and exceeding personal sales targets, generating on-account and pre-paid connections for inbound and outbound calls to new and existing customers.Key Responsibilities:- Manage a blend of inbound /outbound customer contact via telesales - Be across and proactively sell current campaigns and promotions- Meet and exceed acquisition targets by connecting new & additional services for both new and existing customers - Tailor and recommend mobile solutions (voice & MBB)- Identify any potential up sell and cross-sell opportunities for customers - Ability to handle & overcome objections

The Store Manager role focused on leading the Vodafone Store to achieve and exceed sales targets, ensuring an exceptional level of customer satisfaction is maintained in a sales and service environment.Key Responsibilities:- Provide leadership the team to ensure outstanding levels of customer service to all customers - Provide leadership to team to ensure store and individual targets are met and to run incentives- Ensure visual merchandising guidelines are adhered to - Conducting stocktakes and addressing any stocktake variances- Ensure all administrative procedures are correctly managed including daily banking- Ensure recruitment needs are effectively managed including new starter induction

The Assistant Manager role focused on assisting the Store Manager in leading the Vodafone Store to achieve and exceed sales targets, ensuring an exceptional level of customer satisfaction is maintained in a sales and service environment.Key Responsibilities:- Undertake store management responsibilities in the absence of the Store Manager- Work with the Store Manager to provide leadership to the team to ensure outstanding levels of customer service to all customers- Work with the Store Manager to ensure store and individual targets are met and to assist in running incentives- Work with the Store Manager to ensure visual merchandising guidelines are adhered to - Assist in conducting stocktakes and any stocktake variances are addressed

The Retail Assistant role focused on contributing to the achievement of sales targets, by maintaining an exceptional level of customer satisfaction in a professional sales and service environmentKey Responsibilities:- Maximise sales opportunities through providing outstanding customer service- Ensure store and individual targets are met on a regular basis- Assist in conducting stocktakes- Be familiar with the complete product range in store, including the features and benefits of all products and plans- Make sure all internal and external security procedures are maintained and complied with