Nicoleen Naidoo Email & Phone Number

With nine years of experience in the ICT industry, I have developed a keen analytical mindset and innovative approach, consistently delivering high-quality results. My expertise lies in data analysis, reporting, and IT service management, underpinned by a strong proficiency in Excel and Power BI, turning data chaos into clarity.I have a proven track record of developing and maintaining detailed daily reports, transforming data into comprehensive insights, and creating visually appealing presentations for ease of interpretation. My role in generating Power BI reports using diverse data models has enabled informed decision-making at executive levels.A highlight of my career includes spearheading the development of a monthly service review pack, involving rigorous analysis of service metrics, performance trends, and quality management. This initiative has provided actionable recommendations, enhancing efficiency and customer satisfaction.I excel in providing ad-hoc reporting, tracking critical service tickets, and producing monthly performance statistics to drive continuous improvement. My ability to design and maintain dashboards for statistical analysis and comparative software evaluations has supported key business functions, including Software Asset Management (SAM).In addition to my technical acumen, I have demonstrated proficiency in managing IT onboarding processes, facilitating feedback sessions, overseeing service desk operations, and ensuring adherence to disaster recovery protocols. My commitment to exceptional communication and stakeholder engagement has been instrumental in maintaining high standards of service delivery.Throughout my career, I have consistently achieved Key Performance Indicators (KPIs), ensured accuracy in all tasks, and successfully managed projects from inception to completion. My adeptness at cultivating strong interpersonal relationships and my dedication to operational excellence position me as a valuable asset in any professional setting.

Listed skills include Windows, Html, Teamwork, Java, and 17 others.

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  Durban University Of Technology

  Business Analysis