Nixon Albuke Email & Phone Number

Mississauga, Ontario, Canada

Designed the complete migration process.Performing migrations from various sources (In-house Exchange/IMAP servers, Hosted. Exchange/POP/IMAP servers/GSuite) to the Intermedia exchange and Office365 environments.Migrated all Distribution Lists and Security Groups, renamed and import all members using native tools.Evaluated PST Capture and Message OPS.Exchange Migrator toolset.Resolving a number of highly technical Office 365 migration Issues including duplicate mailboxes,replication, DirSync, ADFS, mail routing issues, security, MX Records and PST migration.Migrated public folders into shared mailboxes in Office 365 & configured mail routing Leading the clients though the migration process and assisting them with the post cutover setup.Ensured business continuity throughout the migration ensuring there was minimal businessinterruption.

Mississauga, Ontario, Canada

Working on Office Protect Alliance

Peterborough, Ontario, Canada

• Analyzing threat related issues of security breaches, ransomware and malware attacks.• Record & monitor the problem-solving mechanism, methodologies followed by final resolution to reduce 20% of issues.• Provided mentoring sessions to new employees.• Analyzing Mac computers issues ranging from simple password resets to more complex issues.• Utilized my excellent problem-solving skills to achieve more than 90% of customer satisfaction score.• Used Mac advanced tools to run multiple diagnostics aids on customer’s devices to impact positive results.• Used Mac platform on an advanced level troubleshooting technical issues; including software installation, update, backup/restore, networking configuration, checking KBs article and FAQ resources.• Consistent highest CSAT % score achiever for three months and awarded 2nd for overall performance.

Peterborough, Ontario, Canada

- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.- Explained technical information in clear terms to non-technical individuals to promote better understanding.- Resolved customer issues and gauged high customer satisfaction level.- Run Diagnostics on devices and provide clear help after analyzing the results.- Identify Software and Hardware issues and resolve issues- Learn Functioning and gain knowledge on new launched devices by client to support customer question.- Gauged 100% satisfaction rate for consecutive months.

Mumbai Area, India

Worked as Security Engineer at Quick Heal Technology Ltd (www.quickheal.com) and for SEQRITE products (Enterprise Security Solution by Quick Heal - www.seqrite.com)• Configuration and management of network infrastructure and VMware virtual technologies products.• Configuration and implementation on antivirus and enterprise security solutions such as Quick Heal, Symantec and McAfee.• Acquired 15,000 new Endpoints with successful deployment in one month by identifying the partnership opportunity with Mantralaya (administrative headquarters of the state government of Maharashtra) through competitive technical analysis.• Hands on experience on applications like CyberArk, Splunk(SIEM),Symantec email protection & Bluecoat proxy, Carbon black protection, defense & response etc. along with tools like Seqrite EPS, Nessus, Nagios.• Published Information Security policies, procedures, standards and guidelines based on knowledge of best practices and compliance requirements for which I was awarded as “Employee of the month” for 2 consecutive months• Championed >30% increase in security level of NPCIL (Nuclear Power Plant) policies and procedures governing corporate security, email , access control, and incident response that supported 7500+ endpoints network.• Reduced suspicious ransomware attack by 70% and prevented potential loss of company’s revenue by $2-5M, through leading a cross-functional cyber security system and upgrade.• Provided training to multiple organization on Cyber security awareness and security compliance requirements.• Collaborated with Sales department to achieve sales target by creating 500+ new channels by defining and mapping the business opportunity with local vendors, Government establishments and corporate houses by conducting Proof Of Concept.

Post Graduation Diploma, Wireless Information Networking, Gpa 3.81/ 4

Major Courses: 1. Adv Operating Systems 2. Cisco Networks (CCNA): a. Introduction to Networks b. Routing & Switching Essentials c. Scaling.

Bachelor'S Degree, Electrical, Electronics And Communications Engineering, First Class