Accountable for the workforce management and driving the day-to-day operations for 400 plus hourly employees in support of the Department of Veterans Affairs' Dallas Consolidated Mail Order Pharmacy (CMOP) with an emphasis on exceeding (collective & individual) production goals, quality assurance, corporate and contract compliance. Additionally, I am responsible for managing contract staffing requirements, hiring and onboarding, maintaining good order & discipline, timekeeping accuracy for all DLH employees and serving as the senior point of contact for addressing all customer, corporate, and employee concerns.

Senior on-Site manager (Night Shift) responsible for data analysis and forecasting to create/executing daily productivity plans while, overseeing the safe and efficient productivity of 12 direct reports and 250-500 hourly employees, in the sortation and line haul distribution of 300K+ customer packages daily within strict deadline, cost, and quality standards.• Partners with Senior Managers to balance staffing needs to ensuring the buildings is operating a balance and efficient shift while meeting production goals.• Senior on site, point of contact for resolving all corporate and employee concerns as well as facility’s disaster manager.• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Learning and HR to develop plans to exceed expectations for our consumer and associates.

Servant leader and production management subject matter expert (SME), accountable for developing and implementing process improvement initiatives and leading HR processes to include: Diversity & inclusion, career counseling, leadership training & development, conflict resolution, mediation, and performance evaluation for nine front-line supervisors and 87 associates across three shifts and multiple worksites. • Awarded for “Program Excellence” through the attainment score of 100%, and company contribution score of 96.5% (Highest score Navy-Wide in 2019) during the Naval Air Forces Aviation Maintenance Bi-Annual Inspection. • Project Led for highly successful seven month, full-cycle Weapons Support Equipment overhaul project; satisfying stakeholder objectives two months early, 14K under budget, saving the government $100K in new procurement costs.• Strategically planned and sequenced workload priorities resulting in unprecedented 88% backlog reduction and an equipment readiness rate of 98.2% within first 12 months of assignment. • Identified process shortfalls and implemented LEAN, Six Sigma process improvement activities (5S, Kanban) into two under-producing work-centers improving productivity 24% and waste reduction by 16%.• Facilitated daily team briefings, drafted reports/presentations and consultant to key stakeholders on operations capabilities, logistics, continuous improvement activities, and opportunity/risk management.• Developed an innovative associate on-the-job training program that boosted technical certification 60% within the first five months of launch.

Provided technical leadership, strategic planning, and workload priority sequencing to 16 maintenance and manufacturing divisions encompassing 31 front-line supervisors and 193 associates, insuring uninterrupted customer support to five Aviation Fighter Squadrons. Additional responsible for conducting scheduled and unscheduled audits to ensure strict work center compliance to organizational policies, safety regulations and maintenance quality processes.• Principle Advisor to Executives in all matters of Equal Opportunity/Diversity & Inclusion; Spearheading multiple “Climate Improving” focus groups, policy implementations and incident mediation and investigation.• Multi-Cultural Team Program Manager led a team of 15 associates in the monthly coordination of cultural observances, fundraisers, and community events for an organization of over 220 employees.• Six Sigma Black Belt Consultant (filling gaped position) to six process improvement events (Kaizen) and two large-scoped projects resulting in increased in product output, time decrease and $150K cut in unnecessary spending cost. • Facilitated over 200 person-hours of LEAN Six Sigma training to include Kanban, DMAIC and ToC knowledge areas certifying 70 yellow belts and 12 Green Belts boosting work center efficiency and effectiveness 40%.• Change agent utilizing LEAN principles in creating and sustaining a ZERO-defect mentality organization-wide, resulting in a “Bar-Setting” 97.3% error-free production rate across 80,000+ maintenance actions.

Provided a broad base of surveillance over contracted work packages and coordinated/tracked over 1,500 (Random) Quality Validation audits to ensure 100% compliance with DoD, NAVOSH and OSHA policies in addition to providing oversight to 43 safety supervisors for a workforce of 3,000+ employees in a complex dynamic industrial environment. • Hand selected by Chief Executives to lead a 16 person, multi-functional compliance inspection team during an 18-month, $200M Ship Engineering Project (Largest in SURFORCE history).• Identified 62 failed “Critical” Engineering Validations and 286 Compliance Infractions, saving countless millions in damages, re-work and preventing catastrophic system failures or death.• Recognized as the “Safest Large Deck Ship” and praised for “Best Risk Mitigation Practices” during Naval Safety Center’s 2011 Industrial Hygiene Inspection.• Organized and facilitated semi-annual EHS training for 3000+ employees on risk mitigation, slip trips and fall, personal protective equipment, and ergonomics to reduce injuries and equipment damage. • Developed and distributed bi-weekly schedules to examine 1,600+ work spaces/zones, communicating safety objectives and compliance requirements to inspectors and filling all documented discrepancies/corrective actions.• Processed 120 mishap investigation reports to the Naval Safety Center to provide statistical data to identify incident trends and aid in future hazard mitigation Fleet-Wide.

Sr. Manager accountable for all U.S. Navy Recruitment and Marketing activities for a 60 sq. mile radius to include the management of a $150K annual budget, two operating faculties, six corporate vehicles, and responsible for communicating performance targets, goals, motivation and coaching to six recruiters and 137 newly enlisted Sailors.• Re-assigned to an under-performing office to drive production, leading to the 127% achievement of assigned goals by implementing an innovative and creative referral program that increased new contracts by 20% within 7 months.• Consultant to regional HR directors in matters pertaining to diversity recruiting, market penetration leading to improved targeted recruiting efforts by 20%.• Provided in-depth coaching on candidate management, interviewing/closing, influencing, and effective cold calling. • Monitored the full-cycle hiring processes to include employment applications, handling of sensitive documentation, job placement, on-boarding and compensation briefing.