Nick Walker Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Memphis, Tn, Us

Memphis, Tn, Us

Memphis, Tn, Us

In this role I oversee staff of more than 200 with six direct reports and manage ~$38M OpEx/~$9M CapEx budgets, operating 24 community centers, six senior centers, eight golf courses, 17 pools, two museums, and a football stadium. Our accomplishments include:• Reduced hiring time for seasonal labor by 38 percent by streamlining hiring processes and establishing rolling job posts with auto-renewals. • Implemented GIS-based operations tracking software which cut cycle-time for grass cutting by four days. • Helped create Friday Night Lights with extended operating hours of community centers and pools until midnight.

Memphis, Tn, Us

As data director for office of performance management I was tasked with driving the City's data acquisition and publishing initiatives. Accomplishments in this role included:• Contributed to launch of Data-Driven Memphis, an open data and performance monitoring site tracking performance across all 14 divisions. Among the highlights were tracking missed garbage, average speed to fill on potholes, call response time reduction, and more frequent grass-cutting of vacant lots. • Drove establishment of new leadership groups including a Data Governance Council and an Open Data Working Group. Contributed to drafting and publishing of City’s first open data policy.• Named star performer for Executive Division 2018.

Little Rock, Ar, Us

At Windstream I partnered with senior data analysts in multiple departments to improve and centralize BI company-wide, to include data quality assurance, analytics governance, self-service BI, and creation of Key Performance Indicators (KPIs). Accomplishments included• Contributed to stand up of new Data Governance Committee focused on developing unified views into complex data structures for clearer insight into inefficiencies.• Ran multiple kaizen events that led to significant efficiency and process improvements for field ops/installations.• Led efforts to standardize BI toolkit on Oracle DW, SSIS, and Tableau for dashboards. Evaluated tools and made recommendations based on capabilities, price, and vendor relationships.• Migrated call center data tracking from complex spreadsheets to a clickable dashboard built in Tableau that enabled supervisors to identify trends and hotspots regardless of analytical skills.• Introduced baseline reporting on benchmarks (pre and post implementation) for IT projects to enable performance evaluation beyond cycle time and identify areas for improvement or automation. • Delivered presentations and training courses on Kaizen best practices, Six Sigma and Lean principles, and demos on well-known process improvement initiatives from history to inspire teams. • Contributed to a pricing/product analysis based on customer service calls related to Internet speed (complaints about slow speed, inquiries about higher speed availability) in local areas using socioeconomic census data and market analysis to identify markets where new product offerings were indicated.

Us

In this role I administered an Oracle database that stored ~10 TB of electric usage data from 15K smart meters. My work included data analysis to identify electrical grid inefficiencies and areas for future development and growth, as well as construction of a city outage map that was integrated into the city website and provided real-time outage updates (built using Tableau and SQL for ETL).

Us

Worked on the network infrastructure and troubleshot and worked on most computer equipment for the Electric Department as well as City Hall.

Little Rock, Ar, Us

This internship included troubleshooting and building of network service for rural DSL and telephone in addition to collaboration with network engineers and data planners to verify and resolve issues in data networks. Technologies included Cisco, Alcatel-Lucent, Calix, Occam and Motorola equipment.

Little Rock, Arkansas, Us

I covered local sports and designed pages in the sports section of a statewide newspaper.

In this role I designed pages, covered news stories, copy edited, and put together a daily newspaper in Conway, Arkansas.

Master Of Science - Ms, Information Quality

A.S., Computer Science

Ba, Mass Media