Jack Nix Email & Phone Number

Jacksonville, Florida

-Supports other BSAs and Senior members of the Alternative Payment Solutions (APS) team in business requirements gathering and determining technical impacts on systems-Facilitates the production of detailed functional requirements and/or user stories, including non-functional requirements-Assists in developing user acceptance criteria, test plans, and test cases-Participates in functional/user testing and provides support for user sign off of changes-Monitors system… Show more -Supports other BSAs and Senior members of the Alternative Payment Solutions (APS) team in business requirements gathering and determining technical impacts on systems-Facilitates the production of detailed functional requirements and/or user stories, including non-functional requirements-Assists in developing user acceptance criteria, test plans, and test cases-Participates in functional/user testing and provides support for user sign off of changes-Monitors system implementation ensuring user satisfaction with hands-on support of implemented solutions-Provides functional and technical support/expertise during development, implementation, and testing of projects-Reviews and clarifies user stories and acceptance criteria with stakeholders, and works with technical architect on design aspects of projects-Develops systems related documentation including flow charts, work flow tables, mapping/crosswalk documents, integration specifications and provides systems training-Effectively communicates technical issues and solutions into non-technical terms for business unit Show less

Auburn, Alabama

-Supported the Alternative Payment Solutions (APS) team within Florida Blue’s IT department to calculate capitation and incentive payments for primary-care providers using proprietary software and Microsoft SQL Server-Developed and maintained process flows, user stories, and other requirements documentation within Broadcom Rally to support software development and implementation projects-Collaborated with software developers, product owners, and QA testers to support an end-to-end… Show more -Supported the Alternative Payment Solutions (APS) team within Florida Blue’s IT department to calculate capitation and incentive payments for primary-care providers using proprietary software and Microsoft SQL Server-Developed and maintained process flows, user stories, and other requirements documentation within Broadcom Rally to support software development and implementation projects-Collaborated with software developers, product owners, and QA testers to support an end-to-end capability from concept to production-deployment within an Agile SDLC framework-Engaged in meetings with company executives and other interns to enhance understanding of the IT and healthcare industries, further develop technical skills and expand professional cross-functional network Show less

Lake Buena Vista, Florida

-Part of the 2022 Food and Wine Festival and Festival of the Holidays teams at Epcot®-Served guests efficiently at various quick-service food locations within Walt Disney World, consistently maintaining high levels of guest satisfaction-Prepared and presented food items according to established Disney standards, ensuring quality, taste, and presentation-Collaborated with fellow Cast Members to ensure seamless operations during peak hours and special events-Demonstrated… Show more -Part of the 2022 Food and Wine Festival and Festival of the Holidays teams at Epcot®-Served guests efficiently at various quick-service food locations within Walt Disney World, consistently maintaining high levels of guest satisfaction-Prepared and presented food items according to established Disney standards, ensuring quality, taste, and presentation-Collaborated with fellow Cast Members to ensure seamless operations during peak hours and special events-Demonstrated exceptional product knowledge to assist guests in making menu choices, offering recommendations, and addressing dietary concerns-Participated in training programs focused on Disney's customer service philosophy, enhancing interpersonal skills and problem-solving abilities-Responsible for ensuring guest satisfaction by giving prompt, friendly, and knowledgeable service-Strived to ensure guest safety to help create memorable experiences-Retained full knowledge of park operations to answer any and all questions from guests throughout the day-Gained valuable insight working within a Fortune 500 company Show less

Marietta, Georgia

-Assisted providing premier customer service including helping customers and answering questions-Processed shipments and assisted with unloading product from trucks and organizing the stock room-Operated backroom equipment such as pallet jack, bailer, compactor, etc.-Ensured product was within date and stocked properly and presentably on shelves-Maintained a clean workspace on sales floor and in stock room

Canton, Georgia

-Supported team to help create a world-class shopping experience for our customers while building quality relationships-Provided a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs-Utilized social skills to interact with customers and used problem solving skills to encourage customer satisfaction and deescalate negative interactions-Mastery of Point-of-Sale system software to process transactions such as sales orders… Show more -Supported team to help create a world-class shopping experience for our customers while building quality relationships-Provided a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs-Utilized social skills to interact with customers and used problem solving skills to encourage customer satisfaction and deescalate negative interactions-Mastery of Point-of-Sale system software to process transactions such as sales orders, returns and exchanges-Tasked with closing responsibilities of the store including pulling registers, counting safe, and accounting for Front End department-Mastery of Back Office system used to log all in-store sales and manage cash flow-Trusted with training new hires and educating them on company values and systems, as well as making managerial decisions on customer service interactions-Placed in-charge of leading location’s In-Store Pickup operations for Black Friday 2020, quickly adapting to system outages and heavy store traffic Show less

Woodstock, Georgia

-Gained insightful knowledge in retail and sales-Trusted with key-holder responsibilities-Helped move products into store before & during holiday seasons-Learned wealth of knowledge on products to help customers on sales floor-Worked well as a team to meet all customer needs

Bachelor Of Science In Business Administration, Management Information Systems, General

-Studied Abroad in Milan, Italy and Madrid, Spain as part of the Harbert College of Business Fast Track Program in Summer 2023.

General Studies

-Completed core classes in-state on Hope Scholarship

High School Diploma, Graduated With Honors

Activities and Societies: Fine Arts Department