Nikka Diane Yamada Email & Phone Number

● Develop new business via telephone and mass communication such as email and social media to identify appropriate buyers within the target market● Follow up on leads and conduct research to identify potential prospects● Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel.

Philippines

● Document internal audits and other quality assurance activities● Develop, recommend and monitor corrective and preventive actions● Prepare reports to communicate outcomes of quality activities● Identify training needs and organize training interventions to meet quality standards● Assure ongoing compliance with quality and regulatory requirements● Evaluate adequacy of quality assurance standards that meets high customer service● Transcribe calls -- customer complaints… Show more ● Document internal audits and other quality assurance activities● Develop, recommend and monitor corrective and preventive actions● Prepare reports to communicate outcomes of quality activities● Identify training needs and organize training interventions to meet quality standards● Assure ongoing compliance with quality and regulatory requirements● Evaluate adequacy of quality assurance standards that meets high customer service● Transcribe calls -- customer complaints and non-conformance issues Show less

● Assist in mentoring new hires in the process of the program.

● Answered average of eighty calls in a day through call center queue● Answered inbound calls in support of customer need● Conveyed in reassuring manner step by step instructions to resolve decline, lost/stolen credit card and fraud issues

● Provided support to the sales team, ensuring all sales and service objectives were met● Responsible for customer service including answering customer queries, problem solving and providing detailed information on new products.● Assisted in the training of new Outbound Sales representatives and associates.

● Provide accommodations and make sure they are being met● Discuss results with teachers and explain how to accommodate student’s academic weaknesses● Assist in creating classroom assessments or make necessary modifications● Create meaningful lessons that will benefit the child’s individual needs● Improve reading, writing, and speaking skills of students of diverse backgrounds in English; students should learn English grammar, pronunciation, and conversational skills

Associate Of Science - As, Health/Health Care Administration/Management

Bachelor Of Science - Bs, Biology/Biological Sciences, General

Bachelor Of Science - Bs, Clinical Laboratory Science/Medical Technology/Technologist