Niyas Bathusha Email & Phone Number

Abu Dhabi, United Arab Emirates

Abu Dhabi

Worked as IT Officer, providing windows systems and Server administration, Network administration, managing and maintaining the whole IT infrastructure of the company including the Head Office and a Branch office at two different sites.• Responsible for Installing managing maintaining and troubleshooting the multi-site IT Infrastructure.• Configuring Sonic wall Including DDNS, VPN, Port forwarding, NAT, Firewall Rules, Content filtering. • Troubleshooting Server, Desktop and Network related issues in a time efficient manner. • Providing end-user technical support for the employees.• Investigating and diagnosing network, software and Hardware related problems.• Managing and monitoring daily backup operations.• Performing proper maintenance of Domain Controller and SQL Server. • Configuring and Monitoring the Backup and Disaster recovery Server.• Checking event logs and finding resolution for any issues. • Patching and Updating Server and Desktop systems.• Updating and Maintaining Anti Virus on all Desktop and Server Systems.• Installing Hardware & Network devices and their maintenance, Network cabling & crimping.• Installing Windows operating systems, and software.• Creating e-mail ids for the employees in the hosted mail domain and configuring it in the outlook.• Monitoring the network including LAN, WAN and VPN, and rectify issues if any.• Active Directory Management including Users & Computers management, Group Policy.• Weekly and Monthly maintenance of the Servers and the Desktop Systems.• Asset management and documentation. • Purchasing IT Equipment and software within the agreed budget.• Managing CCTV system and the Bio-metric time & attendance system.

Trivandrum, Kerala, India

Worked as a L1 & L2 Technical Support Engineer, providing Remote IT Infrastructure Management to the International and domestic clients, following the ITIL process to maintain a happy and satisfied customer.• Managed the IT Infrastructure of the remote clients using the remote administration tools such as RDP, Team viewer, VNC, Logmein, Zoho.• Prioritized the service request from the clients using the ticketing tool and resolved the issues as per the priority, within the given SLA. • Followed ITIL process by sending CCF to the respective team before doing any change in the infrastructure of client’s environment.• Installed software, patching, upgrading and maintenance of Client and Server operating systems.• Resolved desktop related issues including map drive, outlook, Printers, application software.• Created and configured Virtual Machines using VMware Esxi.• Evaluated software’s such as HP Data Protector, Citrix Xenapp.• Created documents on the clients IT infrastructure. • Monitored client infrastructure using the monitoring tools such as Solar winds, Kaseya, N-Central,• Performed alert handling including CPU, Disk, and Memory alerts.• Scheduled, managed and monitored backup of the remote clients. • Performed Exchange related tasks including Mailbox creation, Forwarders, Public folders, Permission.• Performed Active Directory tasks, such as User creation, Group Policy, Computer Management.• Performed tasks such as creating User profiles, User Access Control, Folder Redirection, Folder Permission, Mailbox permissions, Share permissions, Disk Quota, Map drives.• Monitored Server health status and created Server Performance Analysis reports for clients.