Niyati Dixit Email & Phone Number

London, Ontario, Canada

London, Ontario, Canada

• Assist the Store Manager in planning and implementing strategies to attract customers.
• Coordinate daily customer service operations (e.g., sales processes, orders, and payments).
• Collect, review, and analyze operational information [key performance indicators (KPIs), TPR, budget reports, operational expenditures, and other controls] on a daily, weekly, and monthly basis.
• Maintain store inventory by timely procurement of orders.
• Handle complaints from customers.
• Provide ongoing support, coaching, and development of operations managers, including the establishment of annual performance objectives.

• Effectively managed a high volume of inbound and outbound customer calls.
• Answered a constant flow of customer calls.
• Ensured the delivery of BGO and client metrics and expectations on a regular basis.
• Updated customer files with relevant information and ensuring that information is stored in customer files.
• Defused volatile customer situations calmly and courteously.
• Made payment arrangements for the customers to ensure a constant flow of repayments.

London, Ontario, Canada

• Derived profitable sales through sales goals, budget management, and sales forecasts.
• Trained store employees to take ownership of their performance and career development plans; follow up on a regular basis.
• Coordinated and communicated with company buyers on what items to purchase for a store’s inventory and supervised the activities of the store's merchandising efforts.
• Achieved staffing objectives by recruiting and evaluating job candidates.

London, Ontario, Canada

• Prepared schedules and daily activities for the team.
• Handled inventory checklist and truck finalization.
• Assisted carriers and other third parties with inquiries and problem resolution.
• Focused on inventory management, daily inventory counting, and claimed difference amounts from the supplier.
• Assisted the Fresh Manager in hiring and training new associates.

London, Ontario, Canada

• Primarily worked in the fresh produce department.
• Cross-trained to support Front-end (cashier), stock fulfillment, online order fulfillment, and fashion departments.
• Handled all customer-related issues in a gracious manner and in accordance with company policies.

Mumbai, Maharashtra, India

• Resolved customer queries via call, email, and service now tickets.
• Supported and resolved employee payroll, taxation, and benefits inquiries, clarifying enrolment periods and wage discrepancies.
• Prepared confidential documents such as statements of earnings indicating net salary and deductions as per HMRC guidelines.
• Recorded employee attendance, absence, and work hours to generate pay using internal payroll software.
• Prepared and processed monthly payroll documentation to ensure timely disbursement of compensation.
• Updated and maintained sensitive employee information.

Mumbai, Maharashtra, India

Answer and direct phone callsOrganize and schedule appointmentsPlan meetings and take detailed minutesWrite and distribute email, correspondence memos, letters, faxes and formsAssist in the preparation of regularly scheduled reportsDevelop and maintain a filing systemUpdate and maintain office policies and proceduresOrder office supplies and research new.

Postgraduate Degree, Business Administration And Management, General

Education record