Niyazuddin Mohammed Email & Phone Number

Hyderabad, Telangana, India

- Joined Google Operations Center as an Operations Manager for the Compliance Audit Operations Team- Promoted as L2 Manager and started managing 2 major workflows with 180+ specialized HC (QAs & Above)- Both the processes involved specialized support operations for large scale operations teams (3000+ HC)- Managing L1 managers- Handled Goal Setting for multiple levels including managerial roles- Program managed new launches and tool migrations successfully- Prepared BRDs for tooling and infra development- Implemented new QA framework to improve the quality by 70%- Implemented new audit strategies to meet customer requirements- Partnered with the Eng Team in developing a robust infra that could cater the dynamic requirements of the team- Designed and developed Global Governance Dashboards that eliminated the need of complex reporting structure. This project achieved savings worth ~$100K- With multiple Lean projects optimized the process to handle 30% additional volume using the same HC- Program Managed the automation project in Compliance Audits that brought efficiency worth ~10 HC- Hired resources for the people management roles- In consultation with HR, Legal, E&C Steered the launch of new overtime policy for the organization. Handled cross site training for the same- Founded and led the Inventory Management Team to support site level inventory management. Developed a new framework and infrastructure (Appsheet based tool) for the same.- Efficiently handled performance management and succession planning- Certified Lean SixSigma GreenBelt (second time)- Received "CONSTELLATION Award" (given for contributions at site level) for 3 times- Received STAR Award for CI activities in the workflow

Hyderabad, Telangana, India

- Successfully completed the Mid Level Manager Certification from AON-HEWITT- Promoted as Operations Manager for another specialized team that performs independent compliance audits for gTech Ads- Managed a Global team of ~100 Resources across 3 sites including 2 Assistant Managers and 4 Team Leads- Transformed the Hyderabad site into Command Control Center- Partnered with the Google Stakeholders in redefining the strategy for the program- Program Managed the launch of Insider Risk Audits- Redesigned the business review documents and handled the client communications end to end- Acted as the escalation manager for the team- Reengineered the process to eliminate the non-value adds and reduce human dependency. This project alone delivered savings worth $50K- Developed successful model of Goal Setting for the people managers- Initiated succession planning for all key roles in the process- Transformed the process from people dependent to System/Framework dependent- Efficiently managed 2 major changes in the process- Learned SQL, Looker Studio, Dashboards in order to support the business requirements- Managed hiring for multiple levels- Partnered with cross functional teams for Budgeting, Invoicing, Forecasting

Hyderabad, Telangana, India

Client: Google India Pvt Ltd- Joined Wipro as Assistant Manager in a Trust & Safety workflow- We supported Machine Learning Models with training data- This is my first step in managing specialized teams- I have set up the transactional quality auditor team and designed the SOP for the same- My core responsibility was to improve the overall quality of the program- Partnered with cross functional teams in devising solutions and helped the quality improve from 97% to 99%- Designed team OKRs and reformed the people management process- Program Managed the launch of 3 new financial policies and 2 new ad types- Completed Lean SixSigma GreenBelt Certification along with a project worth $50K worth savings- Designed Business Reviews, Operational Updates and Root Cause Analysis documents- Represented the operations quality in stakeholder communication- The business has grown by 36% during my tenure- Received Employee of the year award from Wipro for 2018

Hyderabad Area, India

Client: Google India Pvt Ltd.- My 5th role movement overall!- My passion and expertise towards CI initiatives led me to the "Process Excellence" route- Got Lean SixSigma trained and started using the DMAIC methodology - Worked closely with the senior leadership in driving the CI initiatives and stakeholder communication- Delivered projects with savings worth $5Mn- Improvements primarily focused on NVA elimination through VSM, Systems Thinking & Process Reengineering- With infographic presentations, I led the PEX communication for the clients - received multiple appreciations from leadership and stakeholders for the reports- Received the "STRIVER" award from Google for 3 times during my tenure with GlobalLogic. This award was given in recognition of the contributions towards CI initiatives across Google workflows.

Hyderabad Area, India

- This role gave me exposure to "Big Picture Thinking"- Product portfolio expanded to 10+ products including 1 technical product- Learned JavaScript and HTML to support the technical workflow as the trainer (Code Reviews)- My journey with ML training started here. We evaluated the ML model output and shared the feedback with the Eng team- Partnered with Google Policy Experts in developing the help center articles, Training Documents etc- Extensively worked on identifying the security/policy gaps and made recommendations to secure the Google products from Malware, Phishing and Spam- With meticulous research, highlighted the gaps in Google product environment that were being exploited by the abusers- With the expertise in the process, highlighted the NVAs in the process that led to lean projects

Hyderabad Area, India

Client: Google India Pvt Ltd- Was re-badged to GlobalLogic from Randstad and was still part of the same workflow- Promoted as Trainer after the movement- During this period I trained 50+ resources Globally- I focused on Policy help center documents, training content development, workflow standardization etc- Designed a workflow to identify network spam in social reviews which eliminated 25% of the spam and paved the way for automation of the same. Independently handled the complete process of proposal, presentation to stakeholders and implementation.- Supported other products in the vertical with subject matter expertise and helped them improve the workflows- Received multiple appreciations from the stakeholders for the contribution in Quality Improvement and support provided during launches/expansions

Hyderabad Area, India

Client: Google India Pvt Ltd.- My second promotion :)- During this period, the operations team we supported for QA has grown to 30 HC while the product portfolio expanded to 9 products- 2 additional HC added to the QA team and I started playing the role of the mentor for the team- We excelled in quality analysis, insightful reports and training- We extended our analytical expertise to identify abuse (SPAM) networks in Google Products and shared insightful reports that led to automation of SPAM filtering- I acquired extensive knowledge about Content moderation policies, community guidelines and played keyrole in implementing the same

Hyderabad Area, India

Client: Google India Pvt Ltd- My first promotion!- After the success in designing the decision tree for the team, I was promoted as the Quality Analyst for the team- Responsibilities included weekly quality checks, training, sharing QA insights with the leadership, taking feedback sessions and RCA for critical errors- During this period, the team has expanded and we started supporting 5 different Google products and I was the subject matter expert and the QA for all the products- I learned Google Sheets, Presentations and other products- Got hands on experience in QA related concepts including Sampling, Analysis, RCA, Feedback etc- With continuous effort in terms of audits, insights, feedback and huddles I helped the team in improving the quality to 98%

Hyderabad Area, India

Client: Google India Pvt Ltd- I started my career as an Analyst :)- Was part of the abuse fighting team (Google xWF)- Shared insights on abuse trends across various Google Products- I created the decision tree for one of the products I supported and it helped us improve the quality by 10%- Was awarded monthly spot bonus and the employee of the month for multiple times.

Master Of Business Administration - Mba, Strategy & Leadership

Bachelor Of Technology (B.Tech.), Electronics And Communications Engineering, First Class With Distinction

Engineering in Electronics & Communications