•Customer Resolution Management •Case Review and Management•Employability evaluation

•Conducting eligibility interview & assessment to determining the type of temporary assistance for the needy. •Providing temporary assistance to eligible individual(s)/family(ies) with no or low income.•Advising family of needy on financial independent program.•Processing and Managing established client job opportunity cases.

•Executing management decision, planning and organizing marketing events.•Managing all operations including customer inquiry, conflict resolution, opening and closing of branch, implementing and maintaining policies and procedures.•Providing constructive and positive coaching to new and existing team members.•Tracking, monitoring, reporting and executing on daily target and production.•Identifying and reporting any signs of suspicious or unusual account activity.•Work closely with all employees to maximize business development within the organization.•Liaise with all business managers on a daily basis to review and construct weekly business plans.

• Assisted in installing reporting systems for assessing agency performance including workload volume, backlog, revenues, expenditures, and preparation of agency operating manuals.• Developed, produced and analyzed periodic and customized Workforce data reports, in a variety of formats.• Supported the implementation of new processes and procedures and maintained policy and procedure documents.• Identify opportunities for efficiency and process improvements, working with management to obtain guidance to create and implement new processes.• Identify and communicate to management training needs and gaps within the department• Work with IT resources and other business partners as needed to enhance current processes and systems.

•Operation Assistance•Accounts Payable•Accounts Receivable•Order Monitoring•Stock inventory on both raw materials and finished products•Sales and Supply Coodinator•Clientele liaising and relationship