🔹 Managing IT Infrastructure and End-User DevicesOverseeing the deployment, maintenance, and optimization of enterprise IT systems. Ensuring seamless operations and end-user support across various platforms and devices, including hardware, software, and network resources. Implementing IT best practices to enhance productivity and system reliability.🔹 Server Migration from On-Premise to Data CenterSuccessfully planned and executed the migration of critical servers from on-premise environments to a secure data center. This process involved thorough risk assessment, data integrity checks, and performance optimization, resulting in enhanced scalability, security, and overall system efficiency with minimal downtime.🔹 Virtualization with VMwareProficient in deploying and managing virtual environments using VMware. Experienced in optimizing resource allocation, creating virtual machines, and ensuring high availability and disaster recovery, which improves operational efficiency and reduces hardware costs.🔹 Troubleshooting and Repairing Hardware and NetworksExpert in diagnosing and resolving complex issues related to laptops, PCs, printers, and Wi-Fi networks. Implementing proactive maintenance strategies to minimize disruptions and ensure high standards of operational efficiency. Skilled in providing user training and technical support to empower teams and reduce recurring issues.🔹 Cybersecurity and Data ProtectionEnsuring compliance with security protocols and implementing measures to protect data integrity and confidentiality. Conducting regular security audits, updates, and risk assessments to safeguard IT infrastructure.🔹 Project Management and CollaborationCollaborating cross-functionally with teams and stakeholders to deliver IT projects on time and within budget. Utilizing agile methodologies and ITIL practices to streamline processes and drive continuous improvement.

🔹 2023: Project Coordinator – Public Awareness Campaign (Mall-based)Key Responsibilities:▸Managed and coordinated a public awareness project in a high-traffic mall environment.▸Liaised with mall representatives for product advertisement placements and booth rentals.▸Oversaw end-to-end advertisement processes, ensuring timely and effective execution.🔹 2022: Coordinating GrabCar & GrabFood OperationsKey Responsibilities:▸Planned and organized team objectives and priorities, driving alignment across GrabCar and GrabFood operations.▸Coordinated new projects and tasks from inception to completion.▸Monitored daily data reports, identifying areas to enhance processes for maximum efficiency.▸Managed and organized booth events to promote services and recruit partners.▸Facilitated on-ground recruitment, ensuring high-quality partner onboarding.▸Engaged with internal and external stakeholders to achieve project milestones and goals.🔹 2020: Operations Support – GrabFood Rider ActivationKey Responsibilities:▸Verified documents and activated rider accounts, ensuring compliance and efficiency.▸Managed the distribution of GrabFood gear, including bags, jackets, and raincoats, post-activation.🔹 2019: Customer Support Specialist – GrabCarKey Responsibilities:▸Handled customer support and inquiries via Zendesk, ensuring prompt and professional resolutions.▸Processed applications for the GrabCar platform and managed EVP.▸Reviewed documentation for compliance with PSV (Public Service Vehicle) and Puspakom regulations.🔹 2018: On-Ground Activation Specialist – GrabCarKey Responsibilities:▸Set up mobile kiosks for on-ground activations, engaging directly with potential partners.▸Facilitated on-the-spot account activation, ensuring a seamless onboarding process.

♦ Trouble-shooting vehicle problem♦ Submit warranty & product technical report ♦ Liaise with SAIC China for product update and technical support ♦ Retro-fitment defect part