• I am responsible for implementing and managing DLP solutions and alerts for client.• Supporting policies of information protection, sensitivity labels and using SIT.• I am responsible for implementing information governance solutions.• Creating retention policies and retention labels.• Supporting process of insider risk management and communication compliance.• Supporting team for privacy risk management and data subject request process.

• Ensure all services are delivered according to specific standards and expectations.• Create, maintain, and update standard operating procedures and checklists for service delivery.• Monitoring, evaluating, and addressing performance.• Develop, implement, and maintain quality assurance protocols.• Understand the business needs, priorities, and opportunities.• Establish and maintain a positive customer impression and relationship.• Proactively identify, mitigate, and… Show more • Ensure all services are delivered according to specific standards and expectations.• Create, maintain, and update standard operating procedures and checklists for service delivery.• Monitoring, evaluating, and addressing performance.• Develop, implement, and maintain quality assurance protocols.• Understand the business needs, priorities, and opportunities.• Establish and maintain a positive customer impression and relationship.• Proactively identify, mitigate, and track recurring customer service issues and risks.• SLAs monitoring and management, services performance reviews.• Operational and business metrics measurement and correction.• Training plan for resources in project and getting the project live.• Change management and problem management activities for customer. Show less

• Voice and VOIP calls troubleshooting in IMS and TDM network.• Hands on working on SONUS IMS ((PSX, GSX, NBS), Nortel DMS and EWSD switches.• Expert level troubleshooting SIP trunking for enterprise customers.• Voice quality, call failure, Fax and KPI degradations issues handling.• Voice issues handling, analyzing protocol traces, CDR, logs for trouble shooting.• Checking packet loss and SIP/RTP traces for signaling and Media issues.• Handling escalation request from… Show more • Voice and VOIP calls troubleshooting in IMS and TDM network.• Hands on working on SONUS IMS ((PSX, GSX, NBS), Nortel DMS and EWSD switches.• Expert level troubleshooting SIP trunking for enterprise customers.• Voice quality, call failure, Fax and KPI degradations issues handling.• Voice issues handling, analyzing protocol traces, CDR, logs for trouble shooting.• Checking packet loss and SIP/RTP traces for signaling and Media issues.• Handling escalation request from customers and customer issues resolution. Show less

• Day to day operations of IMS network and major/critical alarms/fault handing.• Incident/Problem/Change Management for IMS/VOLTE/LTE network and periodic reports preparation.• Led a team of twenty members with full motivation and efficiency for PAN india IMS network operation..• Hands on troubleshooting of VOLTE/SMS/RCS issue including major/critical outages restoration.• Monitoring VOLTE network KPIs and take corrective action for any deviations in KPI.• Coordination with… Show more • Day to day operations of IMS network and major/critical alarms/fault handing.• Incident/Problem/Change Management for IMS/VOLTE/LTE network and periodic reports preparation.• Led a team of twenty members with full motivation and efficiency for PAN india IMS network operation..• Hands on troubleshooting of VOLTE/SMS/RCS issue including major/critical outages restoration.• Monitoring VOLTE network KPIs and take corrective action for any deviations in KPI.• Coordination with Mediation, RA, Vendor, performance and RAN team for rectification of various issues.• IP/SS7/RTP/SCCP/SMS protocol traces analysis for troubleshooting of various issues. Show less

• Ensuring service delivery, resource’s training and shift management.• Nortel DMS 100, MTX, DMS 250 architecture and call routing procedure.• Good understanding of NANPA (North American Numbering Plan) and LERG.• Received onsite training from sprint USA (KANSAS) for DMS translations.• Routing configuration, codes migrations and trouble shooting in Nortel DMS 250 switches.• Very good team player and good interaction experience with customer.

• Switch Operation & Maintenance of SEIMENS EWSD Switch.• Call routing, charging & features related trouble tickets handling of customers.• Alarm/ fault clearance of remote units (DLUs) & central switching hardware (LTG, CP, CCNC & SN).• Creation of CPT, Trunk groups, voice circuits and signalling database and troubleshooting.• Deployment of DLU racks, shelf and switches and module in exchange and make it operational.• Coordination with other operators for call routing & POI… Show more • Switch Operation & Maintenance of SEIMENS EWSD Switch.• Call routing, charging & features related trouble tickets handling of customers.• Alarm/ fault clearance of remote units (DLUs) & central switching hardware (LTG, CP, CCNC & SN).• Creation of CPT, Trunk groups, voice circuits and signalling database and troubleshooting.• Deployment of DLU racks, shelf and switches and module in exchange and make it operational.• Coordination with other operators for call routing & POI and signalling issues.• Network planning and execution and project roll out. Show less

• Switch Operation & Maintenance of SEIMENS EWSD Switch.• Call routing, charging & features related trouble tickets handling of customers.• Alarm/ fault clearance of remote units (DLUs) & central switching hardware (LTG, CP, CCNC & SN).• Creation of CPT, Trunk groups, voice circuits and signalling database and troubleshooting.• Deployment of DLU racks, shelf and switches and module in exchange and make it operational.• Coordination with other operators for call routing & POI… Show more • Switch Operation & Maintenance of SEIMENS EWSD Switch.• Call routing, charging & features related trouble tickets handling of customers.• Alarm/ fault clearance of remote units (DLUs) & central switching hardware (LTG, CP, CCNC & SN).• Creation of CPT, Trunk groups, voice circuits and signalling database and troubleshooting.• Deployment of DLU racks, shelf and switches and module in exchange and make it operational.• Coordination with other operators for call routing & POI and signalling issues.• Network planning and execution and project roll out. Show less