20 years of experience in delivering major development projects in various industries: Telecom, Utility, Media and Insurance sectors.For me, as a longstanding experienced SAP Consultant(SAP experience since 2002), it is important to combine the responsibilities of consulting and development as a part of my services. Through my expertise in SAP customizing and in SAP technology. I can realize the customer requirements in projects.In addition to relevant SAP development / consulting services, I offer management and monitoringof the core business processes to ensure business services quality, automation and simplification of software testing. Further key technological skills:Project Management PMP and Prince2 methodologies, BI for Media, ITIL service management. Team-lead acting role for a team of consultants and developer as Software Solution Architect and IT Service Management (ITIL V3) in implementation, test and training projects.Specialties: SAP CRM Consulting Pharma / Life Sciences / utility Industry / Telekommunication / Digital Media / Sales and Dist.SAP CRM Marketing: Segmentation & List, Campaign, Lead ManagementCRM Sales: Sales Performance, Territory, Accounts & Contacts, Opportunity, Quotation & Order ManagementCRM User Autorization and Object Authentication Customizing and EnxtensionSAP CRM Interaction Center: Complain / feedback Management, Customer Service & Support, Customer / Employee / Accounting Interaction CenterSAP CRM Service: Service Contracts & Agreements, Customer Service & Support, Service Collaboration, Analytics, OptimizationDigitization of paper-based business processes (Adobe Forms Technologies)CRM Middleware Datenaustausch und MonitoringSAP Service Delivery Management- Applikation Lifecycle Management in SolMan 7.1SAP Systemlandschaft AdministrationDevelopment: ABAP, ABAP OO, J2EE, AGILE Development, SCRUM DevelopmentITIL Service ManagementTest ManagementIT Projekt Management