Md.Nizam Uddin Email & Phone Number

Driven Retail Manager with more than 15 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth

• Head Of Operations

  Www.Thebasketbd.Com

  Jul 2017 - Present - Chattogram, Chattogram, Bangladesh

  Driven Retail Manager with more than 18 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth.# The Basket”Head of Operationwww.thebasketbd.com2017-07-01- Current• Multiplied earnings through sales goal achievement. Customer service improvements and commitment to team objectives.• Supervised and effectively trained 120 employees to decrease process lags and boost productivity.• Managed weekly inventory transactions by crating templates to track optimal food and beverage stock.• Monitored over 120 employees day –to-day activities and made plans to rectify issues. Trained new employees on proper protocols and customer service standards. # “Shwapno”(Aci Logistic) Outlet Operation Manager (Malibag dhaka,Uttara dhaka, goal pahar, ctg. Hali sohor ctg.)www.shwapno.com2016-05-01-2016-11-28• Build talented and valuable team of Departmental employees through outstanding mentoring, coaching and teaching skills.• Management teams to develop solutions and accomplish shared objectives• Observed each employee’s individual strengths and initiated mentoring program to improve areas of weakness.• Supervised creation of exciting merchandise displays to catch attention of store customers#“Khulshi Mart” Head of Supervisorwww.khulshimart.com2006-08-01-2016-10-30• Identified Issues, analyzed information and provided solutions to problems.• Offered friendly and efficient service to customers, handled challenging situations with case.• On boarded new temps by entering employee information onto systems.• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.• Managed team of employees, overseeing hiring, training and professional growth of employees. • Work with customers to understand needs and provide excellent service