perform the implementation of new or any revision on existing products and services by coordinating the activities and making sure smooth delivery to production.Also performs detailed testing as per the business requirement before the product goes live.Coordinate with PMO in a timely and highlight any potential risk during implementation.Contribute to the implementation of initiatives across all phases of implementation including design Development, UAT, Launch, and Handing over.Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.

Contribute to the development of automated systems prepared by the company.Develop internal work procedures.Follow up the performance of the workDeal directly with customers either by telephone, email, or face to face.Respond promptly to customer inquiries, handle and resolve customer complaints.Communicate and coordinate with internal departments.Follow up on customer complaints.