Key Responsibilities• In charge of 5 warehouses around the Kingdom• Managing and leading 100 couriers and 15 warehouse team leaders• Designing SOP’s and auditing KPI’s performance• Managing sales team and acquiring strategic business accounts• Restructured western region business development department and training new joiners Achievements• Gained 3 strategic business accounts (Salla – Ladoun – Basamah)• Expanded daily production to 3,000 parcels• Introduced medical delivery solution for laboratories• Achieved 96% KPI target of prepaid shipments• COD success rate collection by 75%• Guaranteed peak season delivery rate success between 2-5 days

Key Responsibilities• Targeting strategic accounts• Expanding shipment’s volume and capacity• Enhancing operational customer experience quality Achievements• Increased e-commerce business line customers• Established 3PL fulfillment for FMCG• Designed fulfillment service SLA

Key Responsibilities• Managing the logistics requirements• Allocating projects opportunities and supporting sales team

Key Account Manager & E-commerce Specialist / Aramex2014 – 2018 / Jeddah Key Responsibilities• Maintaining database of clients and shipment orders• Identified future business opportunities• Determined the best approaches in terms of marketing, customer service, management and sales• Led preparation of the Annual budget• Developed marketing strategies to promote company products• Handling OPL on behalf of interstate offices• Scheduling and booking deliveries• Liaising with transport companies, interstate and international• Monitoring freight activities• Invoicing and costing on occasion Achievements• Achieved quarter sales record of 21 acquired business corporate accounts• Gained Faqweeh Hospital medical services fulfillment center solution• Initiated the e-commerce team and led the training for team members

o Sales Department

o Sales Department (Responsible for marketing and sales.)o Building relationship with clients to ensure they are serviced in the best mannerTraining at R.M.C (Splash Land that manufactures swimming material) o Introduced to pricing-cost analysis for every producto Introduced to the ratio analysis for the entire corporation