Digital Transformation and Technology Management

Edara Consulting is a Boutique Professional Consulting firm advising on Digital Transformation (including Smart X), Technology Evolution, Strategy & Business Development, Design & Planning. We useCustomer Centric approach to design transformation solutionsMain activities: Directing Technology evolution strategy towards sustainable growth in line with technology innovations and disruptive convergence of IT and telecom. Design and Implementation of Smart City solutions (e.g. Smart X, IoT sensor network, Big Data Analytics, etc.) Design customer-centric solutions to improve end-user experience Conducting focus groups and workshops for solution design and prototyping Developing strategic operating plans that reflect the longer-term objectives and priorities Establishing adequate operational readiness for IoT and the convergence of mobile and fixed control systems Maintaining the operational performance of the client and monitoring the actions of the functional directors Follow up on Technology innovative solutions with social impact (Smart devices with M2M capabilities)o Providing operational services and consultancy for clients in areas of: Digital Transformation and Technology evolution Design Thinking and Thought Leadership  Business Development & performance management Business Transformation & Change Management Business sustainability Strategy Planning, Key responsibilities • Develop KPI's and SLA's in line with strategic intent (and help organisations achieve them)• Strategic Planning and Business Development • Design & implementation of Technology solutions integration• Developing a Governance model with Key Policies and Objectives • General supervision, direction and control of the clients' business and officers in harmony with the organization’s Vision, Mission and set of Objectives & Policies• Develop and maintain an effective framework of internal controls over risk in relation to clients' business activities

Key activities/responsibilities  Innovation, Strategy Planning & Implementation of technology roadmaps (achieving profitability for new products) Technology Evolution (roadmaps, digitisation and online presence, IoT and Cloud Services), Utilise the Design Thinking methodology and Thought Leadership for Solution Development and customer experience management (example XaaS - Cloud services and Tech. solutions, implementation of CRM with Procurement & Order management systems). Provide Leadership Development, Business Transformation & Change Management for business units heads. Profit & Loss and Value based management (Creating new revenue streams- i.e. Smart Grid and CEM) Guided the creation and implementation of an incremental business & operations process improvement program.• Managing the NPO Solution Consultants for Sales and Pre-Sales support• Responsible for NPO project / program management (incl. contractors' management).• Establishing and driving efficiency programs within the NPO Business practice and project/program planning.• Design best practice for continuous process improvement and integration of new business portfolio• Leading regional Integration Program (Integration Management Office - IMO)•Creating Integration Framework and Work Plan•Defining Platform for Milestones Tracking and Business Planning•Negotiating and monitor Services Deals with Customers: KPIs/SLA’s, Order Intake, Net Sales and GM.•Innovating the PPP’s Integration Concept and Mode of Operation•Owning the creation and management of the Project workflow with 13 Streams•Driving the Multi-million Euros integration with Business Continuity & Operational Readiness•Ensuring Value Capturing and Value Creation in MEA Region from the Acquisition•Cross-functional virtual team management •Strategy & Business development for the region LRF •Defining regional structure for the Day1 readiness and Continuity•Building Regional Business value plan and the Operational checklist

• Regional Business Development (E2E Solutions Design and implementation/ prototyping and testing).• Leading short term & LRF (long range forecast) sales planning activities, setting sales targets and adapting to sales recognition milestones for invoicing and sales operations.• Leading the Transformation from Technology focus to Customer Centric Solution provider (Integration of new customer centric process for problem solving and solutions ideation).• Formulate technology strategy and roadmap evolution in line with future industry development• Monitoring Market Development and recommend Actions for Shift in developing current & future Strategies• Change management Process and Engagement Plan.• Define New Market Entries & New revenue Streams.• Awareness Campaign for Sales and Portfolio development• Creating Customer value and innovative Go to Market approach• Balance Pre-emptive Vs Corrective engagement share through efficiency and Innovation

•Design Thinking (CEM [Customer Experience Management] concept development)•Design and Manage independent modular structure (service modules) for services integration and optimisation (Customisation of services modules via pluged-in vertical modules).• Launch of the E2E Solution offering by creating new value chain for a combined Solution based portfolio of products & services (including the design of XaaS modules for creating customer centric solutions).•Business Development for the Value Add Solutions and New Market Entries•Full E2E Solution Ownership, Close the Gap between Pre-sales to Delivery acceptance (Opportunity Creation and Case Qualification) •Defining Go to Market Model & Differentiation aspects for existing & new Growth Markets•Market and Competition analysis•Participate Actively and Effectively in MEA SMC Program development•Strategic Positioning of Over all Solution mindset and market adaptation•Creation of Business Value Proposition•Promoting & leading Innovative ideas (thinking outside the Box) & developing portfolio•“End User Services” Business development in MEA (first Case sale in Region)•Creating Customised Performance Solutions enabling platform•Responsible for Building the Practice in the MEA region (Structure, Team, Processes & Portfolio)•Preparation and implementation of the Region Business Case study and Sales Strategy•Defining and implementing the Practice Mode of Operation & Dependencies Processes•Responsible for the Practice Risk management and P&L implementation in MEA region•Promoting & Spreading Knowledge/Awareness of the Practice Solution Scope & Service•Responsible for Practice P&L (NSales/GM) [Service Account Manager]•Recommending Sales and profitability Targets, and Long range Forecast.•Strategic alliance with Other LoB and Third party (Gap Analysis)

 Lead the Solution Consulting team for developing the clients’ network evolution strategy (Technology and Services roadmaps)  Initiate and implement the new orientation to move from product sales (incl. service products) to E2E Solution creation and integration. Drive the creation and implementation of the VARnet Program for streamlining operations, cost reduction and efficient service delivery (closer to the customer). Mange the risk and quality of program implementation across the deal negotiations with clients and vendors. Define the technology impact on existing services and customer experience. Advise on the fragmentation of the radio spectrum and positioning of future technology upgrades for products & services (hardware and software) Provision of Care services for after rollout and implementation of technology solutions. Lead the benchmark team to engage with and measure/benchmark end user customer experience to devise action plan for network quality and performance upgrade.  Initiate and deliver customer efficiency programs for managing capacity bottlenecks and quality of services Devise customer business plans and creating new revenue streams from evolving services/technologies.

• Responsible for the business of SMP practice within ME&P sub area• Monitors and develops the competence of the ME&P sub-area practice team• Follows up the sales, margins and new order intake of the practice• Manages and coaches solution consultants working on sales cases• Personally drives most important sales cases of the practice within ME&P sub area• Responsible for the pre-sales activity of the practice within ME&P sub-area• be in charge of establishing the Solution Sales Process into SMP practice.• Acting as the "Sales Manager" for the solution business of the SMP practice across the sub-area• Line manager of the sub area level practice team (mainly solution consultants)• Represents the agreed solution portfolio of the SMP practice within the sub-are

Negotiating KP’s/SLA’s (MS, NPO and Care) with customer for contract Closure•Lead the solution consultancy Group in subregion•Responsible for the service line business development within sub area•Participate and negotiate Services Deals with Customers•Follows up the sales, margins and new order intake of the business•Manages and coaches solution consultants•Establishing and driving an efficiency program to be ahead of competition.•“Sales & Marketing” of the NSO service business Portfolio•Participate in pushing the Sales allocations with sales directors•Building Customer relationship to ensure business continuity•Formulate the Strategy and technology roadmaps for the communication service providers

• Portfolio responsibility on regional level including Pre-sales and post sales consulting support• Creation of Customer value proposals (RFP/RFQ) and presenting to CxOs• Tendering phase responsibility for the Practice scope • Owner of Cost-related processes and Tools• Participating in Creating the Account Plans for customers sales teams• Helping Customers CxO to Build a vision for a required Technology and services solutions • Identifying and proposing solution roadmaps to clients with adaptation to regional practices

 Managing the NPO Scope Sales & delivery for the Orange Switzerland customer  Leading the team and monitoring/facilitating their role in meeting and exceeding KPI’s targets. Ensuring operational efficiency by developing best practices, Processes and Plans.  Driving customer satisfaction and customer centric strategy and managing customer expectations. Owner of the NPO solution portfolio and share the development roadmap with the Global NPO team. Individual’s responsibility: Goal settings, Operations quality, Resources planning, capabilities & competence development, Performance evaluation & Achievements review Planning of Compensation and Benefits for the team within approved budget limits.

Key Responsibilities• Owner of the Planning and Performance delivery commitments• Managing the Team to meet defined targets• Negotiating Key Performance Indicators and Service Level agreement with Customers• Defining & implementing the Delivery Process• Competence Development planning for the team• Objectives setting and Performance evaluation• Subcontractor management and Cost control.

Key Responsibilities• Planning and co-ordinating team's daily work of customer service professionals. • Supporting selected areas of team leadership, typically related to short term objective setting and evaluation.• Responsible for the short term competence development activities of the team. • Assist in recruitment of new team members. • Make recommendations for salary reviews and support in budgeting.• Contributes individually to operative activities as an experienced team member.• Leading the Technical team in winning the Vodafone ANZ 3G tender

• Identifying, prioritizing and coordinating the solution delivery for demanding and business critical problems then communicating them to key stakeholders.• Leading pilots and trials to showcase solution capabilities.• Initiating and managing: product, care and process improvement projects. • Driving innovative and needed changes in 2G/3G technology.• Supporting Areas by participating in many overseas projects (Singapore, Japan, Sweden and France…etc).• Responsible for knowledge sharing in 2G/3G Technology for NWP.• Influencing relevant functions (e.g. product management, Care, Account…etc)• Driving changes to improve performance based on broad understanding of both technology and organizational issues. • Developing long term partnerships to further increase the quality of products and services.• Innovating and offering of new products and services based on different customer needs to improve customer long term business outlook.• Proactively influencing and inspiring other team members.

Key Responsibilities• Identifies and solves proactively demanding problems and communicates them to key stakeholders.• Participates as an expert in Network Design and performance area in customer projects.• Supports areas by participating in many overseas projects (examples can given on request).• Develops processes, tools and working methods.• Knowledge sharing.• In Building Solutions Design and Performance (distributed Antenna systems and Fiber Optic Active solutions) - First in the market

• Responsible for the team of Planning, Dimensioning and performance of the Zone (CBD and Country North and East region).• Implement the strategy of network Growth• Develop the Network + Service Growth Plan (Coverage and Capacity)• Responsible for Network and Service Quality in the designated Zone• Participates as an expert in Network & Service Design and Performance

• Planning and Dimensioning of network wide 55K, 150K,200K subscribers Plan• Implement the Network Plan (55K & 150K)• Troubleshooting of BTS, BSC and MSC sites • Technical Site Survey (Site visit, Site Plan, Site report, site selection)• Site Configuration Planning, Frequency plan, Parameters planning• Drive testing and post processing• Statistical data analysis• Handling, Investigating and Resolving Customer Complaints.• Service Quality improvement and assurance