Nizar Jerfel Email & Phone Number

Sousse, Sousse Governorate, Tn

Luxembourg, Luxembourg

Draw up a job description and profile of the candidate required in collaboration with the clientImplement sourcing methods adapted to the assignment and/or circulate a recruitment offerInterview and select the best candidatesAccompany the client in his final choiceMonitor candidate integration during the trial periodParticipate in sales prospecting to expand portfolio

Sousse Medina, Sousse, Tunisie

- Setting and defining the company's strategic direction.- Operational implementation of company strategy.- Prospect, build loyalty and strengthen relationships with prospects and customers.- Implement HR strategy and assist with recruitment.

Tunisie

- Implement sales strategy and planning (Energy, insulation and heating).- Dispatch sales representatives' missions.- Prospect, build loyalty and strengthen relationships with prospects and customers,- Develop the business portfolio in the residential and commercial segments,- Participate in achieving the company's sales targets,- Work closely with the various departments to respond effectively to our customers.

- Collect and organize customer complaints.- Investigate causes in conjunction with other departments (sales, quality, transport, etc.).- Identify recurring causes and escalate them.- Follow up disputes until they are resolved.- Assist with agent recruitment.

- Prospect for new partners and ensure the commercial follow-up of existing suppliers.- Set up and implement audit, selection and onboarding processes for local stores.- Create and manage a team.- Draft and send out partnership contracts.- Ensure the integration of our partners (transport companies) into our process.- Prospect, build loyalty and strengthen relationships with furniture and kitchen stores. - Manage and organize my team (OPS shipping agent).- * Improve company KPIs- * Increase customer satisfaction- * Management of shipping operations in my area: planning of transport plans and optimization of delivery times- Deliveries, delivery monitoring and driver support.- * Management of drivers' schedules (before dispatch) in collaboration with the city managers of each zone.- * Direct operations:- Quantity control - Have 100% of deliveries been dispatched?- Are transport plans consistent? Are the distances to be covered acceptable? The- Number of customers to be delivered realistic?- Will parcels be delivered early or late? Are there alternative solutions? The- Should the parcel be postponed? Should the customer, store or town hall be notified?- Are there routes with a high risk of damage in the event of an anomaly?- Visits to be checked closely the next day? Pilots to brief? City managers to prevent .- Precise chronological monitoring throughout the day, as the day is punctuated by deliveries- In progress or to come.- Verification of delivery status, in the following order.- Packages in expected status: cancelled by a driver or late package not shipped. Reshipment action for deliveries +.- Quality/quantity control and actions

El Kram

- Develop digital and paper-based teaching aids (e.g. videos and manuals)- - Organize classroom-style seminars- Facilitate role-playing activities to develop interpersonal skills (e.g., negotiation, teamwork and conflict management)- Schedule regular training sessions (e.g., monthly or quarterly)

Gouvernorat De Tunis, Tunisia

- Develop digital and paper-based teaching aids (e.g. videos and manuals)- - Organize classroom-style seminars- Facilitate role-playing activities to develop interpersonal skills (e.g., negotiation, teamwork and conflict management)- Schedule regular training sessions (e.g., monthly or quarterly)

Gouvernorat De Sousse, Tunisia

follow the pre-established procedure (on-screen sequence),-inform customers about products or services on offer, prices, payment terms and delivery times,respond precisely to customer queries and objections,-record orders or appointments made with sales representatives,report in writing on the results of his/her work (orders, appointments with sales representatives, etc.).

Gouvernorat De Sousse, Tunisia

As a Numerologist and Trainer at Cosmospace, I held a key position in providing highly personalized numerology services and training future numerology practitioners. My role focused on creating meaningful experiences for clients while sharing my skills and knowledge with team members.Responsibilities and Accomplishments:Providing one-on-one numerology consultations for clients, using in-depth methods and analysis to interpret the numbers and influences in their lives.Creating personalized reports and recommendations based on numerology readings, helping clients gain clarity and understanding of their life path.Building trusting relationships with clients, listening carefully to their concerns and providing well-informed advice to help them make informed decisions.Planning and facilitating numerology seminars and training courses, guiding participants through complex concepts and helping them develop their numerical interpretation skills.Creation of detailed teaching materials, including videos, manuals and presentations.Provided ongoing support to numerology learners, answering questions, clarifying concepts and helping them hone their interpretation skills.Working closely with the management team to develop new approaches and improve the numerology services offered by Cosmospace.My role as Numerologist and Trainer at Cosmospace has enabled me to develop exceptional skills in empathic communication, digital interpretation and educational training. I've been able to create deeply meaningful experiences for clients while playing a key role in building the skills of future numerologists.

Gouvernorat De Sousse, Tunisia

As an Orange Customer Advisor at Teleperformance, I played a key role in managing interactions between customers and telecom operator Orange. My main objective was to ensure a positive and satisfying customer experience by providing high quality service and effectively resolving subscribers' needs and concerns.Responsibilities and Achievements:Handled inbound and outbound calls from Orange subscribers, providing accurate and up-to-date answers on plans, services, bills and technical issues.Provide technical assistance to resolve problems related to telephones, Internet connections, equipment and technical services.Listening to and managing customer complaints and claims, investigating problems and finding satisfactory solutions to ensure prompt problem resolution.Identifying customer needs and recommending appropriate solutions, including the sale of new products and services such as mobile packages and promotional offers.Accurately recording the details of every customer interaction in the company's IT systems and tracking customer records to ensure consistent service.Creating positive and memorable customer experiences, building trusting relationships and strengthening subscriber satisfaction and loyalty.My role as an Orange Customer Advisor at Teleperformance enabled me to develop excellent communication skills, in-depth knowledge of Orange products and services, as well as advanced problem-solving and technical support skills. I have successfully worked to create positive and lasting interactions with customers, contributing to improved customer satisfaction and company growth.

Région De Saint-Étienne, France

Public works team leader at Eurovia (VINCI) in Saint Etienne France-Organize the work of your team in the field,-Allocate work, -Check that the tasks for which he is responsible are carried out correctly,-Lead and motivate team members,-Pass on instructions orally or in writing,-Manage the tools under his/her responsibility,-Ensure the proper use of equipment and machinery used by his team, and the correct allocation of materials.