Nick A. Email & Phone Number

Greater Reno Area

Carson City, Nevada, United States

Greater Cleveland

Cleveland/Akron, Ohio Area

• Stanley Black & Decker acquired International Equipment Solutions in March of 2019
• Manage a team of 9 that supported the day-to-day IT operations of 15 locations across the USA and Canada
• Expanded my immediate team from 5 to 9 by establishing a dedicated help desk in addition to additional site support team member justification
• Reduced average open ticket time to less than 3 days from 10 days
• Implemented a career path to ensure key talent retention
• Removed 2,000 hours of yearly non-value added activities from my team through robotic process automation

Oak Brook, IL

Mentor technical support team members to optimize service levels to our internal customers. Acted as an escalation point for the IT team. Oversaw the installation, configuration, maintenance, and troubleshooting of servers, network hardware, software, and peripheral devices.Helped develop, implement, and maintain policies, procedures, and standards..

Akron, OH

Provide guidance and support to the Network and Technical Support Representatives. Interact with IT associates form other internal organizations to facilitate the spread of technical competency across the organization. Administered user accounts, permissions, and access rights for the organization. Performed the installation, configuration, maintenance.

Middleburg Heights, OH

Ensured adherence to EHNAC and SAS70 requirements for company accreditation by establishing secure methods of data transmission for clients using TLS encrypted emails in Exchange as well as configuring a SFTP/FTPS server and IPSEC L2L VPN tunnels.Implemented server virtualization using VMware as well as set up server and network monitoring using PacketTrap.

Fairview Park, OH

Install, configure, backup, and maintain physical Windows servers using Symantec Backup Exec, and WSUS. Held a key role in the on-premise data center migration to a co-location facility that was in preparation of relocating and consolidating three company locations into one main location.

Fairview Park, OH

Utilized an in-house programming language to make customizations to UB and HCFA medical forms in accordance to the customers’ requests as well as performed updates to medical billing software using VB 6.0.