Nick A. Email & Phone Number

Greater Reno Area

Carson City, Nevada, United States

Greater Cleveland

Cleveland/Akron, Ohio Area

Stanley Black & Decker acquired International Equipment Solutions in March of 2019• Manage a team of 9 that supported the day-to-day IT operations of 15 locations across the USA and Canada• Expanded my immediate team from 5 to 9 by establishing a dedicated help desk in addition to additional site support team member justification • Reduced average open ticket time to less than 3 days from 10 days• Implemented a career path to ensure key talent retention• Removed 2,000 hours of yearly non-value added activities from my team through robotic process automation• Implemented a central knowledge-base for my team• Created, and maintained, a help desk SOP manual • Developed, implemented, and maintained policies, procedures, and standards • Partnered with the business units to ensure expectations were being met• Worked with external auditors to ensure the IT team adheres to all applicable requirements of internal policies and procedures• Performed on premise-to-cloud, and cloud-to-cloud data migrations• Achieved $100K in savings on laptops and desktops on a budget of $225K by establishing new, and maintaining existing, vendor relationships

Oak Brook, Il

Mentor technical support team members to optimize service levels to our internal customers. Acted as an escalation point for the IT team. Oversaw the installation, configuration, maintenance, and troubleshooting of servers, network hardware, software, and peripheral devices.Helped develop, implement, and maintain policies, procedures, and standards. Performed internal audits to ensure technical support functions adhere to all applicable requirements of internal policies and procedures in alignment with self-imposed Sarbanes-Oxley requirements.Maintained existing vendor relationships to manage infrastructure hardware, including routers, switches, servers, desktops/laptops, mobile, and peripheral devices.

Akron, Oh

Provide guidance and support to the Network and Technical Support Representatives. Interact with IT associates form other internal organizations to facilitate the spread of technical competency across the organization. Administered user accounts, permissions, and access rights for the organization. Performed the installation, configuration, maintenance, and troubleshooting of end user devices. Managed local and remote infrastructure hardware, including switches, routers, firewalls, servers, desktops, laptops, mobile and peripheral devices. Ensured server backups completed successfully for local sites and the datacenter. Performed file recovery as needed.

Middleburg Heights, Oh

Ensured adherence to EHNAC and SAS70 requirements for company accreditation by establishing secure methods of data transmission for clients using TLS encrypted emails in Exchange as well as configuring a SFTP/FTPS server and IPSEC L2L VPN tunnels.Implemented server virtualization using VMware as well as set up server and network monitoring using PacketTrap Perspective. Migrated server backups from Symantec Backup Exec to a hosted EMC Avamar and EMC Networker environment. Additional responsibilities were expanded to include the administration of the EMC Clariion CX300 SAN, InfiniVault Model 30, and Cisco ASA & PIX firewalls, and Catalyst switches.

Fairview Park, Oh

Install, configure, backup, and maintain physical Windows servers using Symantec Backup Exec, and WSUS. Held a key role in the on-premise data center migration to a co-location facility that was in preparation of relocating and consolidating three company locations into one main location.

Fairview Park, Oh

Utilized an in-house programming language to make customizations to UB and HCFA medical forms in accordance to the customers’ requests as well as performed updates to medical billing software using VB 6.0.