Narmatha Jay Email & Phone Number

Markham, Ontario, Canada

Perform testing on top SaaS applications in spa & wellness world.• Participate in verification of product requirements, delivered code and test cases.• Analyze software requirements to identify test requirements, analyze user stories, and regularly perform testing on variety of applications (Mobile, API(Restful, POSTMAN), interfaces).• Perform end-to-end Host services and terminal application (POS and Devices) testing on most trusted payment platforms such as Freedom Pay, Adyen, Merchant Link, Elavon and Shift 4.• Ensure the products meet high standards of quality, performance, Security and reliability.• Perform manual functional and regression testing of web, mobile and desktop applications.• Investigate, report and track product failures, issues and discuss solutions with the team.• Work with Product & Development teams to design and implement Test Strategy to deliver quality product..Perform Integration Testing with Google Reserve, Loyalty Membership Programs, Salesforce , Single Sign-on and QLIK Data analysis tool

Chennai, Tamil Nadu, India

• Automated the functional test cases using Selenium Web Driver (C#)to reduce the effort for regression testing• Involved in Security to ensure IDS/IPS systems installed in the website using SQL injection through CAT and Fiddler tools and Database Management.• Involved in Project planning, sprint grooming and Estimation meetings• Worked with the client product owner during the demo and grooming and interacted with geographically distributed teams from different cross verticals• Participated in planning, sizing, task identification, task estimation, daily stand-up, sprint meetings and closure activities for each and every sprint.• Created documents for requirement clarification, steps to create test data, solutions to common issue, Environmental Setup, reports for their CRM projects• Participated in Business Presentation of the product in the Client Site

Chennai, Tamil Nadu, India

Provided first point-of-contact for customers; resolved their issues effectively. Additionally, gathered information on customer issues for proactive response from the Product Development team.• Answered customer’s inquiries by providing desired information and resolved diverse technical and end-user problems. Gained remote access to customer computer systems to quickly address issues in SaaS• Maintained the database or issue log by entering detailed information pertaining to software issues.• Experience in Version Controls using SVN and application/UAT Testing

Chennai, Tamil Nadu, India

Perform multi-platform testing on Windows and Mac OS, Web, iOS, Android for various projects. • Ensure defects are entered in the system and track progress and monitor through to resolution.• Collaborate with the development team for bug fixes and clarifications.• Participate in all project SCRUM meetings (Planning sessions, Daily stand-ups, Sprint Reviews).• Review of the development team QA bugs to ensure the fixes are retested successfully• Provide the Team with timely and accurate Test status and progress during all project testing phases• Develop, validate and document thorough and accurate test scenarios and processes according to business, system and technical requirements with clear expected outcome.

Graduate Certificate

Graduate Certificate

Bachelor Of Engineering - Be