Nick Carlson Email & Phone Number

Hartford, Wi, Us

Waukesha, Wisconsin, United States

Hartford, Wisconsin, United States

• Consultation for business and personal Information Technology services• Structured Cabling installations• Security Camera installations• WIFI network solutions• Developed, Host and Maintain: TRG Back Office Support Tool/Sync to Support POS • Used Datacenter Hardware Sales• IT, Telecom, WAN Technologies, and POS Consulting

• Leads a team of employees that are responsible for providing world class technical support to our Hospitality customers within a specific SMB Region or Major Accounts customer pod.• Sets the right priorities including quantitative and qualitative objectives for your team to drive effective day-to-day 24/7 technical customer support of NCR and 3rd party software and hardware products, implementing quick and permanent solutions for customer issues.

Green Bay, Wisconsin, United States

• Administers, Supports, Installs and Programs Aloha POS, Heartland Restaurant POS / Retail POS• Experienced in developing and implementing POS in a fast-paced, high-pressure environment. • Dedicated Service Director with well-developed communication and presentation skills.• Documented, communicated, improved, and maintained support processes and developed best practices for standard operating procedures for external and internal customers.• Eliminated or reduced amount of support calls allowing support of more customers with less technicians• Implemented and Administers Zendesk Ticketing System • Performed Sales Engineer duties to assist in sales as needed• Implemented Cloud Applications for multi-site customers- Bartolotta/Lowland Group/Gino’s East• Assisted in hiring and training all support staff• Managed relationships with outside vendors, third-party software vendors and customers• Reports directly to owner, upper management team

Waukesha, Wisconsin, United States

• Dedicated Service Director with well-developed communication and presentation skills.• Documented, communicated, improved, and maintained support processes• Developed best practices for standard operating procedures for external and internal customers.• Eliminated or reduced amount of support calls allowing support of more customers with less technicians• Implemented and Administers Zendesk Ticketing System to improve Invoicing of customers, and increase revenue• Experienced in developing and implementing POS in a fast-paced, high-pressure environment• Administers, Supports, Installs and Programs Aloha Point of Sale (POS), Heartland Restaurant POS / Retail POS• Performed Sales Engineer duties to assist in sales as needed• Implemented Cloud Applications for multi-site customers• Assisted in hiring and training of support staff• Managed relationships with outside vendors, third-party software vendors and customers• Implemented, Maintained and Supported business class WI-FI and multi-building networks• Reported directly to owner, upper management team