Nancy Castillo Email & Phone Number

Tampa, Florida, United States

Tampa, Florida, United States

• Engage customers to collect past due debt while maintaining high respect and empathy in a metric-driven, fast-paced environment.
• Negotiate with customers while demonstrating sensitivity and compassion in difficult situations, offering options and solutions to help bring their accounts to good standing.
• Maintain strong customer focus while navigating multiple systems and documenting account activities thoroughly and concisely.
• Consistently exceed productivity and performance targets, recognized as top performer.

Tampa, Florida, United States

• Handled customer auto loan servicing needs, supporting English and Spanish calls.
• Took ownership of each customer interaction, conveying respect and empathy while delivering satisfactory resolutions.
• Demonstrated resilience and adaptability in a complex and fast-paced environment.
• Ranked top 10% on Customer Satisfaction and top 25 in productivity measurements.

Tampa, Florida, United States

• Assisted customers with order issues, supporting English and Spanish calls; conducted research, provided resolution, and set clear expectations.
• Assisted customers with activation, troubleshooting, identifying, and remediating technology or software issues.
• Handled and resolved complaints using a personable approach to de-escalate frustrated customers.
• Maintained above-average performance metrics and customer satisfaction scores; received cruise vacation awards for top performers.

Tampa, Florida, United States

• Assisted the Merchandising Team in maintaining the store’s distinct artisan-inspired environment via oversight of the floor displays.
• Maintained high sales performance and received management recognition for enthusiastic customer engagement, leadership, and teamwork.
• Received superior customer experience reviews citing service excellence, friendliness, and product knowledge.

La Ceiba, Atlántida, Honduras

• Managed executive-level leadership training seminars for 500+ employees.
• Conducted post-event satisfaction surveys, receiving high scores in every event.
• Implemented a Wellness and Nutrition Training Program.
• Managed employee satisfaction surveys and reported results to management.

Honduras

• Managed a six-person Admin team for an ice cream manufacturing company.
• Maintained direct workflow oversight, including sales orders, purchasing, inventory, work orders, payroll, and cash flow.
• Tracked sales assets efficiently in the field, achieving reconciled annual audits.
• Coordinated with the Production and Sales managers, ensuring proper execution of demand and supply planning.
• Closed the accounting books on time each month via the company’s MYOB Accounting software, consistently delivering full financial reporting to upper management.

Honduras

• Taught freshman-level Industrial Engineering courses to classes of 20+ students.