Nicola Ellison Email & Phone Number

Crawley, England, United Kingdom

• Delivering small to medium size projects for broadcast customers nationally and internationally. Launching and migrating channels across DTT, Satellite and IP streaming platforms.
• Manage multiple small to medium projects (10k – 80k) to successfully deliver channels to tight in-service dates to agreed time, cost and quality.
• Manage development and utilisation of new platforms as arise within projects i.e.AWS, Virtual Connect, Dual IP Transit.
• Resourcing, planning, monitoring and communicating to key stakeholders including customer.
• Collating and evidencing Operational Acceptance Criteria requirements to ensure timely sign off by Operational Service Manager.

Crawley, Hampshire

• Working on a £230 million national infrastructure project to clear the 700MHz spectrum for 5G mobile data. Encompassing Antenna Re-engineering and Clearance events for 80 Main Stations and over a 1000 relay sites.
• Review and manage external contractor project plans to ascertain dates of required change.
• Manage communications to internal and external customers providing timely updates on project milestones.
• Managing Requests for Change, the impacts and gaining approvals internal technical staff & external customers. Working with project managers, engineers and external contractors to minimise and communicate changes in a.
• Informing and updating project managers and contractors on protected special events
• Managing and contributing to weekly reporting on project status, ongoing activity and future change.

Visa Europe

• Variety of small projects that encompassed digital e-commerce, Business Releases and independent software / hardware / infrastructure projects in a 24/7, 365-day IT environment.
• Quarterly Business Releases (BR) – managed multiple small projects and micro changes (3k – 50K) for core and impacted peripheral systems to Release timeline. Resourced, planned, scheduled and managed teams, identified.
• Digital Wallet Programme – Planned and managed resources (Design to Closedown) to deliver on time a new system for encryption and tokenisation of e-commerce payments.
• Master Data Management system (50k)– Upgraded key data management application in line with company security and ‘availability’ values. Worked with Business Owner to define scope, budget and delivery date. Led matrix.

• Collaborated and liaised with Business Analysts, Release and Project Managers, Operational teams to clarify and identify Business Release changes in order to create tests, plan of execution and deliver results. Worked.
• Quarterly Business Releases (BR) – worked on 9 BR’s, acting as lead tester on 6 for core business systems delivered on time with no Operational Acceptance Test related issues.
• Collaborated with Operations and Technical Documentation team to provide and update SOP’s in line with changes made by the Releases and projects therein.
• Contributed to Operational Incident Bridges to analyse and contribute to resolving operational incidents incurred by BR deployments.

Hemel Hempstead, United Kingdom

• Company Data Centre and Offices were destroyed in the Bunce field disaster Dec 2005. Assigned as Team Lead for Data Centre operations. Responsible for 24/7 team of 16 Operators (contractor & permanent), re-establishing.
• Assisted in setting-up an interim helpdesk /desktop for internal / external customers
• Re-established and documented BAU procedures in co-ordination with Unix / DB Server teams and engineers to have BAU activities commencing as services came back on-line.
• Established back-up media refresh cycle and data security procedures to conform to Sarbanes-Oxley, Data protection and to ensure ISO9000 criteria was met and maintained.
• Implemented the roll-out of hand-held devices across to 2 key main offices which required integration of the e-mail networks. Tested in a non-standardised hardware/software environment, trained support teams.
• Mini – projects: mapping data centre, collating data for configuration dbase, secure data centre, testing, UNIX maintenance & update scripts

Basingstoke

• Improved 1st time fix rate (65% -> 90%). Identified first time fixes, identified training for 1st line helpdesk, contributed to knowledge base on issue resolution, acted as escalation point whilst changes were.
• Reduced 2nd line issue ticket queue by giving end-user ability to add printer via Active Directory. Worked with server team to set-up Active Directory and make available to tie in with a wholesale replacement of.
• Reduced procurement fulfilment lead time from 6months to 3 days by implementing an on-site hardware and physical asset management store.
• Quality Advocate – notified document author, scheduled review and update. Carried out review and update for UK Desktop team.
• Supported Project Manager on all projects including maintaining project, implementing and updating project intranet site, documented Standard Operating Procedures, tested, maintained and supported Automated Call.