Nancy Kopp Email & Phone Number

Remote Office, New Jersey

Remote - Rumson, New Jersey

New York City Metropolitan Area

Poly Global Services - Senior Director, Global Services September, 2015 – PresentLeads development, implementation and management of the $300M Services Offer Portfolio including all Support, Professional, Managed and Alliance Service Offers. Delivers matrix-managed results through tight coordination with global sales, delivery, engineering, solutions management, marketing, channel and operations teams. Focus is on the development and delivery of the highly profitable, high-quality, competitive and comprehensive offer portfolio that meets worldwide market requirements and complements Poly’s product solution and cloud offer portfolios. • Portfolio strategy including revenue stream development and cost reduction initiatives• Introduction of policy and process improvements to incent new product sales• Expansion of offer portfolio to ensure competitive alignment with growth in voice and cloud solutions• Drives web-based and self-service offer development to allow for reduced-cost delivery

Business Development manager for all Polycom Global Services Advanced and Professional Services, specializing in Enterprise and Federal sales. Account team interface; custom offer and pricing creation. Developed process used today whereby sales is able to vet custom services solution viability. Reduced Services exposure to 'never-ending' delivery projects by defining deliverables with customer acceptance sign-off.Product Management of Client Service Management Advanced Service.

Provide Client Service Management for both high-profile customer accounts and Service Provider channel team and their customers. As first CSM in Polycom, developed the role both in practice and business model resulting in CSM role expansion to additional customers. Pioneered the Service Provider aspect of the role. Overall results include positive turn-around in customer satisfaction, increase in account-specific sales, customer-orientated implementation process improvements and sales: service team relationships that ultimately improve ROI. Responsible for development of Professional Services Delivery growth plan and complex proposals. Responsible for sourcing Professional Services consultants to meet technology needs and margin model.

Over a 28 year period in the AT&T legacy companies, Nancy held a number of senior management positions in Product Management, Engineering, Process Management and Business Development across many corporate disciplines including PBX, Telephony, Systems Management, Video, and Professional Services in both enterprise and Small Business roles.