Nicholas Marchese Email & Phone Number

Sunshine Coast, Queensland, Australia

Denver, Colorado

Responsible for full stack development of a market leading insurance agency management system as a member of the development team with sole ownership of the product. Accountable for designing and implementing new features and workflows based on customer requirements; modifying existing software in order to debug, solve customer issues, correct errors, address technical debt, and improve performance; maintaining internal and customer facing documentation; taking ownership of the product using an expert understanding of the codebase and assisting in knowledge transfer within the development organization.- Took initiative to lead development of a major new customer workflow that was both more feature rich and more efficient than the workflow it replaced.- Voluntarily held the position of Scrum Master (06/2018 - 01/2020), taking responsibility for effectively communicating with managers and product owners, coordinating with other development teams, leading planning sessions, and facilitating daily and weekly team meetings.- Pioneered the formation of new company culture and massive product knowledge transfer by serving as one of the first thirty developers brought onboard in new company headquarters that now has over 500 on-site employees.- Took responsibility as a lead developer participating in and monitoring the deployment of new software to both production and development environments.

Embassy Suites Downtown Denver

Member of a highly professional team responsible for elevating customer experiences by providing fast and friendly service. Requirements of the job included: multi-tasking, working at a fast pace with a sense of urgency in a high-pressure environment, and effectively communicating with coworkers to delegate tasks in order to meet customer needs as efficiently as possible.- Acted as lead bellman on many of the busiest days of the year, staying on top of a continuous stream of tasks and effectively delegating in order to ensure that the needs of every customer were fully satisfied.- Took charge of parking cars in the valet parking garage when parking became a bottleneck, communicating with other team members to encapsulate responsibilities and speed up completion of each step in the parking process.- Volunteered to assist at other company properties around the city whenever additional support staff were needed for special events and holidays.

Downtown Denver, Colorado

Leader within the host team as a host trainer for roughly a year and a half and a server in the restaurant for nearly a year. Host responsibilities included: providing a friendly welcome and a fond farewell to all guests, managing the floor of the restaurant, managing the waitlist and reservations, cleaning and setting tables, seating guests, cleaning and stocking menus and silverware, in addition to coordinating with other hosts. Server responsibilities included: providing a fun and memorable dining experience, maintaining detailed knowledge of the menu, taking and entering orders, serving food and drink to tables, delivering checks and closing out bill payments, cash handling, and working as a team with other servers to provide excellent customer service to all guests within the restaurant.- Proven expert ability as a host resulted in being asked to return to work busy holiday events over a year after primary employment had ended.- Cross-trained as a server in order to maximize contributions to the team and work wherever I was most needed at any given time.- Excellent ability to provide tailored menu recommendations to any guest as a result of intimate menu knowledge and first hand experience.

Erie, Colorado

Primary responsibilities included: Towing and fueling airplanes, costumer service, airplane washing, miscellaneous ramp work (Clearing F.O.D., repairing grounding cables, clearing airport lighting, etc.)