Nathaniel Milbery Email & Phone Number

Concord, Massachusetts, United States

- Manage site deployments, ranging from SMB to enterprise accounts, navigating and overcoming the various obstacles preventing progress and completion.- Establish and maintain client relationships with consistent reports, messages, and cadence meetings with vested partners.- Responsible for documentation, scheduling logistics with 3rd party vendors, design internal teams and final deployment to multiple accounts simultaneously.- Provide on-boarding support to newly activated sites, while concurrently engaged with ongoing orders and account logistics. - Develop plans for defined success, lead regular meetings to set expectations & keep parties accountable and on track. Adjusting as necessary if the scope of work has evolved to meet and exceed client's expectations

Greater Boston

- Create project plans based on scope, using industry methods for defining success, setting milestones, maintaining deliverables, adjusting as necessary to achieve the desired outcome for client.- Redesign enterprise accounts to meet changing demands, primarily as employees migrated to fully remote work environments with the onset of Covid 19.- Review, plan, and execute the implementation of migrating customers entire account onto AWS infrastructure, away from legacy platforms.- When needed, delegate tasks to the optimal team for best results, while following up to ensure accountability, performing quality control through all project phases- Maintain consistent communication with all stakeholders via multiple platforms, such as Basecamp, Outlook, Salesforce, and JIRA for internal management.

Cambridge, Massachusetts

- Work directly with clients to resolve critical disruptions for a variety of native platforms and applications, including Contact Center and Desktop Client- Manage trouble tickets of varying priorities in parallel while meeting service level agreements, matching the expectations of a customer's contract.- Document, log, share, and when necessary, escalate more complex issues through internal systems to reach the appropriate team with aggregated data and summary analysis.- Lead training sessions for company specific knowledge following new product versions as part of SME program- Rotating on-call shifts, working independently to resolve service disruptions for client outside of regular hours.

Cambridge, Massachusetts, United States

- Promptly respond to customer queries via ticketing system, email, and phone.- Escalate large scale issues to the appropriate teams to address- Maintain a polite, professional and helpful manner through all forms of communication- Logging and reporting common problems or bugs for relevant development teams- Provide training and guidance to new employees through informal consultation and professional training.

Greater Minneapolis-St. Paul Area

- Responsible for leasing open apartments- Participate in the marketing of the property - Provide resident service, responding to complaints, resolving problems and proactively building positive relationships. - Collect rents and assist with other office responsibilities.

Bachelors Of Science, Political Science & History

Activities and Societies: Habitat for Humanity, Alternative Winter & Spring Break, Social Justice League, Pi Sigma Alpha Honor Society.

Political Leadership, International Human Rights

Activities and Societies: The Political Leadership ProgramAcademic course taken in conjuction with a full time internship. The class was.