Natasha Johnston Email & Phone Number

Belfast, Gb

Dublin, County Dublin, Ireland

Belfast

This role includes working within the Customer Engagement & E-Marketing team which is focused on assisting the development and implementation of customer engagement activities, working on data from the contact centre and supporting market colleagues with their email marketing activity. Specifics included:• Providing first line technical support for the organisation's CRM system (MS Dynamics) and email marketing tool (Act-On), managing support escalations and communicating… Show more This role includes working within the Customer Engagement & E-Marketing team which is focused on assisting the development and implementation of customer engagement activities, working on data from the contact centre and supporting market colleagues with their email marketing activity. Specifics included:• Providing first line technical support for the organisation's CRM system (MS Dynamics) and email marketing tool (Act-On), managing support escalations and communicating developments.• Assistance in the creation and execution of cross market email campaigns including AB testing and re-engagement campaigns as well as statistical analysis• Guidance on using CRM to facilitate audience segmentation for targeted email activity • Creation of email templates for campaigns including Game of Thrones Show less

• Enhanced communication skills dealing with customer queries effectively & professionally• Consistently achieve a high-quality level on both back-office tasks and front office • Excellent time management, working under pressure & ICT skills in order to keep call times to a minimum• Great at prioritising administration tasks and carrying these out accurately and effectively which is so important when dealing with government confidential information•Working with CRM systems (MS… Show more • Enhanced communication skills dealing with customer queries effectively & professionally• Consistently achieve a high-quality level on both back-office tasks and front office • Excellent time management, working under pressure & ICT skills in order to keep call times to a minimum• Great at prioritising administration tasks and carrying these out accurately and effectively which is so important when dealing with government confidential information•Working with CRM systems (MS Dynamics) to maintain and update customer records Show less

Masters In Global Business Leadership, First Class Honours And Awarded Gold Medal For Coming Top Of Year Group

Postgraduate Certificate In Business Consultancy And Analysis, With Distinction

Professional Certificate In Marketing, Digital Marketing

Bachelor’S Degree, Business With Marketing, First Class Honours

Activities and Societies: Course Representative Tutoring in Schools Project Part of a Mentor-ship Programme Leadership in Practice Diploma.

A Levels, Ict, Business Studies, Mathematics, A*, A, B

Activities and Societies: Choir, Orchestra, 6th Form Prefect, Cashier, Librarian 3x A Levels, 4x As Levels, 11 GCSEs 5A*, 5A, B