Responsibilities:•Customer Experience: Ensure customer satisfaction and customer issues are resolved.•Operational Experience: Cash and Inventory management excellence•Revenue and digital KPIs: Ensure % Growth against target•People and Mindset: Staff engagement, Documented product / process trainings / refreshers to ensure their growth. Achievements:•100% Support for my team by building relationships with other departments to ensure support across•Sales leads and closure from relationships built over interaction with different customers both with and outside the organization•Reference point for my team and other departments in case of financial or audit issues.•Ability to step in, take control and lead when my immediate manager is on leave and leave no gaps.

Responsibilities:•Developed and managed relevant trade activation plans and executed the concepts so as to have a memorable impact on the targeted segment. (Tunukiwa, Twaweza activations, Subscriber registration, Safaricom @18, Twaweza Live activations)•Worked with several stakeholders to develop a deep understanding of customers, market trends and competitor landscape to inform and guide campaign execution strategies. •Conceptualized, developed, and rolled out BTL activation plans in liaison with the relevant department and/activation agency or regional team ensured visibility for the Safaricom brand in the market as per set RED targets. (Wall branding, Name plates and availability of POS materials)•Managed relationships between Safaricom and all activation agencies as well as area sales and Retail Shop Managers, developed, supervised, and coordinated channel partners and participated in sales and promotion programs aimed at market penetration, share growth. (Blaze activations, Platinum activations.Achievements:•Achievement of set sales targets monthly, quarterly, annually through effective participation and coordination of selling support activities in the trade (Jisort, Open day, End month offers).•Successful campaigns in my region (Tunukiwa, Twaweza activations, Subscriber registration, Safaricom @18, Twaweza Live)•Ensured visibility for the Safaricom brand in the market Wall branding, Name plates and availability of POS materials•Participating in medical camps to personalize the brand and aid in win back to the markets aiding in positive NPS for the brand.•Successfully planning and executing events in the region like the 2018 Nairobi west cascade in Mombasa.•Ability to step in, take control and lead when my immediate manager is on leave and leave no gaps.

Responsibilities:Accuracy in performing payment transactions for Customers.Ensure high quality customer service in all interactions with assigned customer group per set standards.Daily preparation and banking of all cash and cheques and filing in accordance to the laid down procedures.Ensure the attainment of individual revenue target towards the team target.Accurate and timely preparation of reports for submission to Management and FinanceAchievements:•Certificate in offering Unmatched Customer Experience.•Certificate in outstanding sales and doubling the sales target– Safaricom retail.

•Follow up on all issues not solved on the floor and escalated for further investigation and resolution upon accurate and entry into system.•Maintain product knowledge on all Safaricom products & services to enable customer resolution•Ensure the attainment of individual revenue target towards the team target•Delivery of high quality customer service in all interactions with customers as per set standards

At Nu-Metro, I worked as a bookseller assisting the clients choose from the different reads we had. I contributed in development of the website by writing reviews for different genres of books and music. I also acted as a cashier assisting in collection of payments for both the media store and the cinemas. I aided in receiving of new stocks and pricing learning the art of inventory control.

KenPat Communications is a licensed distributor of Telkom CDMA phones and Lines serving corporate clients and high-net worth individuals from their shop in The Stanley Hotel Building.I worked with them during the launch of the new technology in Kenya exposing me to the world of new product launch, advertising and marketing. I got introduced to back office operations like drawing of Quotations, Proposal Writing and Presentations.

Worked in several positions ranging from a manager of one of the first Zain shops in Nanyuki - Phone station when the company was still Kencell, to European Perfume Cosmetics Co.,Sara Lee, Delmonte, Cardburys Kenya and Glaxo smithkline Beecham Kenya during launches s and popularisation of their products to the Kenyan market. Cashiered for the Kenya Wagering services during the weekend racing events at the Jockey Club

Working as the Sales leader in the family business instilled much self-confidence, dedication, teamwork and supervisory skills. Responsibility, management, organization, marketing and public relations were lessons well learnt. Included preparation of daily sales reports, monthly profit and loss statement and overall running of the shop.