• Manage staff of 5 direct reports in their related daily functions of credit and collections, cash applications, credit memos, Rebate review, approval and processing• Reduce global aged collections buckets from $7M + to $3M, focusing on chargebacks and on account credits• Ongoing improvement of DSO; reduced by 2 days• Document policies and desktop procedures for A/R, Credit and Collections, Cash Applications and Rebates• Process improvement which lead to reduction in Rebate processing time from 20 days to 5 business days• Project Manager of Rebate reengineering automation from claim validation to credit memo creation in Oracle• Work with Corp VP and Treasury Dept. on quarterly collections goal; consistent quarterly collections of ~$90M• Collaborate with IT on various department projects to increase efficiency, accuracy and productivityo Cash applications, Rebate validations, Collections • Responsible for AR monthly/quarterly close activities; closing in 2 business days, opening and closing AR periods• Reconciled sub-ledger to General Ledger for 21 AR related accounts • Provide support for internal audit, researching and responding to audit PBC requests• Hire, mentor, train, and develop staff members

• Managed staff of 6 direct reports in their related daily functions of global collections, billing of license and software orders, Sales Order creation • AR month/quarter close activity, ensuring to meet deadlines as structured with Finance• Reconciled sub-ledger to General Ledger for 6 AR related accounts • Created and processed write-off journal entries for bad debt allowances• Collaborated with leadership team to document department policies and procedures • Increased efficiency for billing and collections utilizing technology • Worked with Finance, Sales and Project Manager to reduce 90+ days past due, to less than 2% of overall aging• Achieved quarterly cash collections forecasts consistently • Teamed with IT to enhance/improve invoice format and dunning notices, to maximize collections• Provided support for internal accounting audit• Hire, mentor, train, and develop staff members

• Managed staff of 3 direct and 1 indirect in their related daily functions of collections and billing of license and consulting orders • Documented worldwide collections policy by working cross functionally with various internal departments (i.e. Legal, Sales Ops, Customer Success, Consulting and Executive Finance)• Directed and managed AR month/quarter close activity, ensuring to meet strict deadlines• Reconciled sub-ledger to General Ledger for all AR related accounts • Processed analysis from AR aging for Bad Debt reserve • Created and processed write-off journal entries• Increased efficiency for billing and collections • Reduced > 120+ aging by 52% during a 7-month period• Participated with internal and external audits, researching and responding to PBC requests• Drove performance metrics for DSO, quarterly cash collections, and bad debt write-off’s• Worked with product development on ways to improve upcoming product releases• Partnered with IT to enhance/improve invoice format and dunning notices, to maximize collections• Hire, mentor, train, and develop staff members

• Managed staff of 4 in their related daily functions• Managed complex 8-month migration from legacy systems to Oracle (modules OKS, AR, Project Acctg.)• Worked with executive staff on policy and procedures• Developed budget and analysis for staffing purposes• Ensured month end and quarter company close deadlines were met• Provided reporting and analysis for various business unit, domestically and internationally • Responsible for consulting revenue recognition and billing for Americas and Canada• Participated in new company acquisitions for Consulting Business Unit• Partnered with IT on system improvements and enhancements• Hire, mentor, train, and develop staff members

• Managed staff of 11 in their related daily functions • Responsible for collections of $32M aging• Streamlined process and procedures to ensure reduction of aged buckets• Achieved company’s highest quarterly collections of $50M Q4’13• Developed policies and procedures for AR, Collections and Order Management; improved days in the month end close, accuracy and efficiency of cash applications, billing and collections• Participated in purchasing of new ERP system and implementation plan• Developed cross departmental meetings with Revenue, FPA, Finance and IT teams to better align communications• Responsible for month end reconciliation of AR GL accounts, Bad Debt Reserve and Bad Debt Write-offs• SOX point of contact for key controls related to AR • Positive reorganization within department to enhance team moral and individual career advancement• Project Lead for Oracle 12 conversion (Modules: OKS, AR/Billing, Cash Applications)• Participated on M&A team and hosted daily meetings for Responsys employees providing integration guidance • Hire, mentor, train, and develop staff members