John Njoroge Email & Phone Number

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Motivate Customer Service teams in order to maximize business performance.

Kenya

Duties and Responsibilities- Acting as contact point for clients and be their advocate by providing feedback on the progress of their consignment clearing process.- Ensure fluid execution of the shipment life-cycle, engaging both the client and relevant internal principal officers.- Coordinate the supply chain on dispatch of transit shipments.- Working with custom and port authorities in clearance of imports and exports.- Interact with clients about new business opportunities and carry out competitor/market intelligence research.- Manage and enhance day to day process interaction with customers.- Timely update and delivery of daily reports on cargo clearance progress to principal officers.- Tracking of shipment during transit as well as monitoring drop-off of empty container to appropriate depots to minimize demurrage costs.Achievements- Creation and Maintenance of client databases.- Eliminated redundancy in clearing process

Kenya

Trained in all departments of the hotel.Front desk Recception; - Greet arriving guests professionally and make sure all their paperwork is filled out.- Ensure the optimum comfort of all guests in reception area and accommodated special request.- Checked in and checkout visitors and ensured smooth communication either by telephone, electronically or face to face.- Communicated with housekeeping department and maintenance team to resolve guest complaints and requests.StoreKeeping and Purchasing- Interact with vendors, assist with issuing storeroom supplies and equipment.- Maintain clean and safe working environment in accordance to hotel’s SOP.- Order and receive supplies, contact supplier and vendors to discuss discrepancies against purchase order if any.- Review invoices, maintain records and perform periodic inventories.- Track inventory of products on shelves and storage unit.

Kenya

Management intern - Worked in all departments of the hotel. - Maintained relationship with customers and staff.- Responded promptly to guests enquiries, handled and resolved customer complaints.- Communicated with housekeeping department and maintenance team to resolve guest complaints and requests.- organized back-office filing system making it faster and quicker to retrieve files.StoreKeeping and Purchasing- Assist cost control in monthly stock taking and make periodical checks.- Responsible for upkeep of various appropriate records of materials received.- Reported to store manager on regular basis regarding the need/demand of items for future orders.- Maintained store facilities to ensure smooth functioning, made arrangements and placed orders for new stock and supplieswhenever necessary.- Handled suppliers and occasionally helped with inventory and storing / warehousing of consumables.- Review inventory for obsolete and slow moving items and alert the cost controller for action

Shipping Diploma In Liner Trades, Advanced Diploma In Shipping Business - 2015

Foundation course to world of shipping both in liner trades, chartered shipping and containerization. Conversant with major shipping trade.

Bsc Degree Eco-Tourism Andinstitutional Management., Tourism And Hotel, Second Class Upper Div

Activities and Societies: Poetry Drama Culinary club Debate Team Involved in Poetry and drama and arts Creative writing and debates.