Nicolas Joubin Email & Phone Number

New York, Ny, Us

- Has been hitting quarterly targets ever since joining Sprinklr (10 quarters in a row) - Increases renewal rates (100% retention rate in 2023), drives adoption and consumption, improves customer satisfaction, and cultivates Sprinklr advocates to generate new business (upsell and cross-sell opportunities)

New York, Ny, Us

- Increases renewal rates (100% retention rate in 2022), drives adoption and consumption, improves customer satisfaction, and cultivates Sprinklr advocates to generate new business (upsell and cross-sell opportunities)- Presented a customer story onstage during Sprinklr's 2023 Annual Sales Kick-Off in Atlanta, GA (1,000+ participants) - Establishes and nurtures senior level relationships built on trust, develops client champions, and identifies key stakeholders- Calculates risk forecasts based on product adoption; closes renewal, upsell, and cross-sell opportunities within assigned client accounts in partnership with relevant Sales Account Executives – while achieving targeted renewal rate- Manages and tracks key performance indicators (KPIs) – including renewal, consumption, adoption, and expansion commitments – to ensure exceptional, predictable results- Understands Customer's current Sprinklr implementation and ensures maximisation of business value realised by the customer through consultative support, training, business reviews and configuration optimisation- Ensures that every customer drives the most value possible from the platform leading to retention- Develops a deep understanding of customer needs and ties them to specific Sprinklr use cases, product features, benefits, and value propositions - Identifies opportunities for customer references and case studies- Serves as the internal voice of the customer and advocate for customers’ needs (services, support, product management, executive alignment)- Works closely with multiple teams (sales, support, product specialists, services etc.) within Sprinklr

New York, Us

- Grew and nurtured a €2 million portfolio of European unicorns and large companies (Sennder, Back Market, Too Good To Go, Lydia, Meero, SumUp, Cultura, Olympique Lyonnais...) by understanding their goals & needs and identifying opportunities for growth to realise cross-selling and upselling- Maximised portfolio’s expansion while minimising churn risks, contraction, and impacts on customer satisfaction- Owned and managed renewal activities to execute a timely and profitable contract renewal- Delivered webinars (150+ participants) on how to get the most out of specific premium features to generate new leads - Gathered customer product feedback to help shape and define the product roadmap- Developed and automated processes, practices & tools

Chicago, Il, Us

- Managed stakeholders throughout the sales process to build loyalty and advocacy- Navigated and closed complex large enterprise deals across Asia-Pacific (Red Hat, Huawei, Takeda Pharmaceutical, Bank of America, L'Oréal, Jardine Matheson, Temasek, Marriott, JLL...)- Drove clients throughout projects, ensuring they met their objectives and that the app was a success- Led key project meetings: kick-off, app reviews, debrief- Coordinated logistics and technical elements with venue and external suppliers- Traveled to events all around Asia-Pacific and provided our clients with the real SpotMe experience

Paris, Ile-De-France, Fr

Angage is an event technology company which provides solutions such as Apps and Voting Systems to collect feedback and gather opinions during meetings, training sessions, conferences and other events. • Developed sales and turnover within the APAC Region (Australia, Brunei, Cambodia, China, Hong-Kong, Indonesia, Japan, Laos, Macau, Malaysia, Myanmar, New Zealand, Philippines, Singapore, South Korea, Sri Lanka, Thailand, Vietnam)• Managed relationships with new and existing clients (JLL, Toyota, Total, Singtel, Caterpillar, BNP Paribas, IHG, Coty, Sanofi, Schneider Electric, Amway, International SOS, DNV GL...)• Created business opportunities through various channels (online marketing, prospecting, exhibition shows, communication etc.)• Maximized new business development opportunities• Managed the CRM to be in line with sales targets and strategies

Hong Kong, Hk

• Oversaw the company's website and IT developments being undertaken by their suppliers for the company's various projects and football academy• Reported procedures, consumer services and promotional work in the developing of the Premier League Clubs' relationships within Thailand and South-East Asia.• Ran direct marketing operations (mailings, prize draws, social media contests).

Bangkok, Th

Internship• Created and sold tailor-made tours and packages in Southeast Asia for independent travellers.• Evaluated the tourism potential of Southern Laos and Eastern Cambodia.• Negotiated contracts with hotel sales managers.

Bagneux, Fr

Summer Job • Controlled and maintained more than 50 blogs• Assisted the coordination department

Issy Les Moulineaux, Hauts De Seine, Fr

Full time job during summer then part-time job while attending school• Sold gym memberships and other sport products.• Managed the petty cash fund and gave information to visitors and gym members.

Paris, Île-De-France, Fr

Internship (Les Échos Formation)• Ran direct marketing operations: promotion of training programs through mailing and emailing campaigns, data analysis to target the right customer segment, creation of leaflets and other brochures• Planned and organized training sessions (location site reservation, event support…)

Paris, Idf, Fr

Internship• Studied the competition between travel agencies.• Analyzed the differences between various travel insurance packages. • Updated various legal and fiscal documents.

Master'S Degree, Majors: International Business Administration, Supply Chain Management

Business Administration And Management

Ciencias Economicas Y Empresariales