• Supporting the team and coaching towards identification and removal of impediments leading to a 50% increase in employee retention, increased team happiness and 25% increase in hitting sprint goal target by the start of second quarter from my join date.• Mentored on visibility configurations in all tracking and management tools, keeping stakeholder engagement current and reduced feedback time by 30%.• Coached team on making appropriate commitments through story selection, sizing, task definition and participated proactively in developing and maintaining team standards, tools and agile/scrum best practices reducing development time by 35% while maintaining efficiency.• Coaching and mentoring the team to take ownership of system and process improvements captured in sprint retrospective meetings, thereby instilling values of self-management, ownership and empowerment resulting in a 25% increase in employee retention.• Engaging with fellow Scrum Masters to identify opportunities for improvement across delivery processes. This has helped us drive change at organization level while keeping progress towards sprint goal delivery consistent at 15% value increase per quarter.• Facilitated sprint events (daily stand-up meetings, sprint planning, sprint review, and sprint retrospective) and the removal of impediments directly or indirectly through escalating at various scale levels, resulting in meeting sprint goals in 99% of sprints.

• Served as a Scrum Master with primary responsibility to the organization in their agile transformation journey while teaching, mentoring, and coaching the teams in scrum and agile. values/principles. This helped the organization in understanding and practicing agile and scrum best practices, leading to a committed and respectful ecosystem delivering a 15% feature increase quarterly with less defects. • Mentored and coached the team in facilitation of sprint events (Sprint Planning, Daily Stand-Up, Sprint Review, Sprint Retrospective meetings) and refinement sessions as needed, helping the team consistently move towards maturity and self-management.• Created and maintained information radiators and team tools, including sprint board, burn-down charts, burn-up charts, progress dashboards, internal team agility accelerator and other customized metrics, maintain stakeholder engagement and data driven feedback.• Supported and coached the product owner in maintaining a healthy backlog and facilitated in the breakdown of product vision into ‘READY” user stories using an array of techniques like the DEEP criteria, and INVEST criteria which helped increase on the team’s productivity.• Supported a data migration project to AWS cloud service that led to an increase in value delivery to customers from 50 to 80 percent.

• Assisted in the definition of project scope and objectives, involving all relevant stakeholders, and ensuring technical feasibility; facilitating 100% persona inclusion in the project journey and guiding project execution to remain customer centric. A trend that increased customer satisfaction and retention by an average 15% quarterly.• Developed a more data-driven project management culture by building KPI dashboards for executives around feature development and product life cycles for onshore and offshore teams while performing quality control on the project throughout development to maintain the standards expected.• Tracked project performance, specifically to analyze the successful completion of short and long-term goals, helping meet budgetary objectives and adjusted project constraints based on financial Analysis.• Supported product owners in managing expectations for project deliverables and facilitated external stakeholder communications resulting in a 21% increase in customer engagement as the organization embarked on an agile transition journey.