Nancy Watkins Email & Phone Number

Charlotte, Nc, Us

Chicago, Illinois, Us

Chicago, Illinois, Us

Chicago, Illinois, Us

Chicago, Illinois, Us

Chicago, Illinois, Us

• Managed Information Security Project with IBM to create and adhere to Customer Security Document including infrastructure and physical security in US and Europe incorporating governmental and Northern Trust requirements.• Drove new software data analytics tool implementation including collaborating with InfoSec to vet a new software vendor.• Led global Vendor Leadership and Vendor Management Organization leadership teams to meet project responsibilities and deadlines including managed services SLAs and KPIs.• Saved $120,000 from one CR in vendor fees due to knowledge of infrastructure and project management details of which non-technical team was not aware; saved on additional CRs by requiring more detailed costs and technical information.• Created a Services Assessment to determine if vendors were meeting all contractual requirements and led vendor plan to meet those requirements.

Elk Grove Village, Il, Us

• Managed projects to assure compliance with federal regulations, utilizing financial best practices and proper project management principles.• Lead cross-functional teams to produce high-quality deliverables that meet technical requirements, ensuring satisfied stakeholders and customers.• Led successful migration out of Lotus Notes and into K2, CreditQuest, CRM, and other software and databases.• Drove update of bank-wide processes, procedures, documentation, software, and training for the Customer Due Diligence for Beneficiation Ownership new Federal requirements.• Created SharePoint project site template to increase usability for team members, project stakeholders, and leadership.• Prepared dashboards and project reports for stakeholders and senior leadership, guaranteeing transparency and accuracy of project status.

London, Gb

• Drove multifunctional project team to decommission two room UPSs and transfer the supported equipment to other existing room UPSs so that Aon could save over 1 million dollars plus yearly carrying costs.• Managed diverse project team to build out AWS global VPCs (Amazon Cloud infrastructure) in locations throughout the world.• Drove a multi-year project to replace over 150 rack UPSs in North America and set up monitoring so that Aon will know when data centers lose power before there is a loss of data. • Managed a diverse project team to bring Database and Middleware support in-house including backup and recovery, monitoring, capacity planning, and incident, problem, and change management. Met hard deadline with vendor and ensured smooth transition with no incidents.• Edited/wrote on-boarding documentation for the PMO to train all new hires. Due to the success of the training, other departments are using it as a template.

• Documented guidelines and created templates for all aspects of business development for this start-up company including all Word, Excel, and PowerPoint documents. • Developed process documentation for all departments while educating managers and acting as a proponent of documentation of these processes to bring order to the chaos of a start-up firm.• Compiled information and assisted with the creation of presentations and dashboards for various levels of project and corporation leadership.• Project Managed 4 projects dealing with BAU outliers and Agent and Broker compensation programs.• Managed the Annuity Migration manual processes documentation to see that all manual processes were addressed for compensation programs for agents and brokers.

• Manage and document the project schedule and other project details for a $5 million project with 5 work streams using Clarity, IBM’s Rational Team Concert (RTC) tool, and Microsoft Project.• Responsible for the solution delivery methodology (SDM) process for the project artifacts through gaining approvals and managing the repository for all required project documentation.• Collaborate in managing the project scope, including documenting project requirements. • Support the implementation and management of the change control process and updates program and project plans based on approved changes.• Drive the mitigation and resolution of project issues, risks, decisions, and action items, through following up on team assignments and maintaining accurate records in the RAID log.• Contribute to the improvement of the project management standards and guidelines for the project by using standards developed by the PMI.• Compile information and assists with the creation of presentations and dashboards for various levels of program and project leadership.• Maintain complete confidentiality in adherence to HIPPA, diversity principles, corporate integrity, compliance program policies, and other applicable governmental, corporate, and departmental policies.

Chicago, Il, Us

• I interview SMEs to extract technical information to populate operations system support wiki pages so that operations support teams can fix issues in a timely manner.• In the time I have worked at the Tribune, I have worked with project teams to produce and transition documentation on over 40 projects, including 16 digital projects.• Recently I created support pages for PeopleSoft for both the HR group and the Financial group. • Though the standard number of projects is 15, I have regularly handled between 20 and 25 projects, prioritizing well so that the clients were satisfied and the projects came in on time.• I have also made templates for reports for the Managing Director, and have edited documents for him to present to vendors and executives.• So that the application support teams can learn to update the support wiki pages, I created an on-line SharePoint training program for them.• I also manage a book club for the Project Management Organization to study best practices and new innovations in Project Management.• Currently I coordinate the documentation for several projects using Planview.• I work with the PMO Governance Group to promote best-practices and policies that are consistent with PMI standards.

B.A., Political Science Major, English Minor

Graduate Certificate, Technical And Professional Communication