Faith Nkatha Makeba Email & Phone Number

Assa Abloy Kenya

- Sales Administration- Order Processing- Sales- Inventory Tracking- Account Management - Corporate Accounts

Nairobi County, Kenya

Branch Administration for IDS

Kenya

• An operations consulting business supporting SMEs in Kenya to have their operations on target. Working to support the Manufacturing, ICT and Education sectors.Consultant, Trainer (Feb 2017 to date)
• Operating model development support to SME expansion and digital transformation consultancy services.
• Working closely with client organizational leadership, including board of directors, to strategically affect direction of operations.
• Advisory services on Enterprise Transformation, Business Process Management, Robotic Process Automation and Project Management Capability Management.
• Project Management, Customer Service, Operations Governance Training services
• Web Platform development for small businesses.INDIVIDUAL CONSULTING ENGAGEMENTS, Kenya.Consultancy engagements within ICT startups in Kenya.

Nairobi County, Kenya

• Responsible for team leadership and management, overseeing financial operations including budgeting, forecasting, and resource allocation.
• Spearheading business development initiatives, building partnerships, and strategic alliances.
• Championing the company's brand and value proposition in the marketplace.

Nairobi, Kenya

• A fast-growing ICT business providing integrated business and technology solutions to customers, spanning the Healthcare, Homeland Security and Social Services spaces: three of the African continent's most-needed areas.
• Responsible for the fulfillment of all healthcare and infrastructure initiatives.
• Locked in a 6-year budget and preventative maintenance schedule for the Ministry of Health Support with key stakeholders.
• Established Group Service & Support unit from scratch: hired and onboarded a help desk team/existing engineers, developed/enforced a framework including policies, processes and procedures to ensure full ITIL compliance.

Region sub-Saharan Africa

• Driving quality of delivery and improve sales pricing precision for Delivery function of the Region sub-Saharan Africa Consulting & Systems Integration Business Unit (RSSA CSI). Member of the RSSA Operations Extended.
• Business case reviews to ensure sharp capture of Business Drivers, Benefits, KPIs and development of measurement metrics, effectively communicating delivery expectations, extent of scope, impact on KPIs to delivery.
• Member of the Global CSI governance committee, leading several agenda items and driving global representatives’ participation and compliance. Responsible for special programs: operations maturity model deployment, CSI.
• Recognized leader of a performance assessment and improvement initiative which resulted in RSSA CSI achieving operations CMMI maturity level 2 in 2013.
• Established and managed the RSSA CSI Excellence program, CSI First Time Right Delivery program and CSI Red Team Pre-sales quality assurance (right selling and on profit delivery KPI) program, fulfilled requirement for.

RSSA

• Driving adherence to company methodology across all projects in the region, ensuring best practice.
• RSSA PMO governance metrics definition and measurement towards the global Balanced Scorecard.
• Participated in global tools and knowledge management, represented the company in processes forums.
• Key achievement was coordination of improvement activities that allowed for RSSA Operations to achieve CMMI Maturity level 1 in 2011.

Kenya

A Group Function Finance (Business Finance & Company Control) Operations Optimisation and digital transformation project that entailed a restructure to a hub-branch office structure and roll out of SAP R/3 in 8 Branch Offices including Uganda, Tanzania, Rwanda, Congo, D.R Congo, Madagascar, Gabon and Central African Republic. Overseeing teams of at least.

Sub-saharan Africa

• Supporting the Project Management Office team in defining, setting, and applying best practice project management methodology and processes, systems, tools and templates through:
• Conducting System Data Analysis that aided in delivery improvement, competence planning and conducted necessary training from data insights.
• Internal Controls audit in fulfilment of SoX and ISO requirements, ensured project audit readiness, quality checks and SAP R3 Project Systems Controller, Hub East.
• Project Environmental Maturity Assessment (PEMA) Assessor for PMO sub-Saharan Africa, an improvement program that allowed for standardized sale and delivery of the Ericsson Project Management Service based on PROPS.
• Driving PMO standards compliance through Improvement Projects, Learning and Education (Course preparation and delivery) - PROPS methodology Project Management Trainer, a role that I provided during my full stay at.

Kenya

- Monitoring of various project subcontractor payments to ensure adherence to proper company work requisition and payment procedures.- Planned Microwave Links installation project for Telkom Kenya Limited Rural project, which was to include 5 subcontractor teams installing 120 links nationwide.- Subcontractor contract negotiation finalization for scope of.

Kenya

• ERP (Oracle) responsible for Sub-Saharan Africa region for service parts sales, supply and inventory operations which included SO release for the region and local PO creation for inter-company orders and follow up on.
• Organized the Kenya warehouse operations to proper standards thereby receiving the Huawei Spare Parts Management Global Award in the 3rd quarter of 2005 - an award presented to two people in the whole organization.
• Creation of a CRMS report compilation guide for use by Customer Service Centres in the Sub-Saharan Africa Region; done in April 2005.

Kenya

- Developing shipment schedules and organizing shipments.- Liaising with staff for all shipments.- Conducting quality assurance checks on outgoing shipments.- Responsible for all duty, customs sales and tax functions, including certification and verification, drawback, and compliance with governmental agencies.- Coordinating imports and exports.

Kenya

Network administration and end user IT support.

Kenya

Worked as an intern-teaching assistant in the electronics department

Bachelor Of Science, Physics & Applied Mathematics

Activities and Societies: Member JKUSO (JKUAT Student Union) as a Hall RepresentativeStudent Leader - Hall representative and Catering.

Certified Information Systems Auditor (Cisa), Information Systems Audit, Cisa Exam Passed

Passed Exam covering the following areas: - Information Systems Audit Process - Information Systems Management, Planning & Organization.

Cisco Certified Network Associate (Ccna) Part 1

Certificate In Computer Repair & Maintenance, Computer Science, A

Activities and Societies: - Chess and Scrabble - Basketball- Electronics (Level 1 & 2) - Microcomputers - Digital electronics.

Certificate In Business Use Of Computers, Computer Science, A

Activities and Societies: - Chess and Scrabble - Basketball- Introduction to Microcomputers and Data Communication - Introduction to Data.

Pmp Preparation Course, Project Management, Completed