Nandhu K Babu💡 Email & Phone Number

I am a Technical Support and Customer Relations Executive with 2+ years of experience. Skilled in troubleshooting, call support, effective communication, problem-solving, and technical proficiency. Dedicated to enhancing operational efficiency and ensuring customer satisfaction.𝑻𝒆𝒄𝒉𝒏𝒊𝒄𝒂𝒍 𝑺𝒌𝒊𝒍𝒍𝒔:Customer Support & Troubleshooting 🛠System Setup & Configuration ⚙️Networking Fundamentals 🌐Active Directory Management 🗂Technical Documentation & Record-Keeping 📚𝑷𝒓𝒐𝒇𝒆𝒔𝒔𝒊𝒐𝒏𝒂𝒍 𝑯𝒊𝒈𝒉𝒍𝒊𝒈𝒉𝒕𝒔 :📊 Supervised over 9,000 sessions on the Merit hub platform since November 2021, promptly resolving technical issues to maintain a 99% session completion rate.🛠️ Conducted detailed system checks for 1,000+ students and tutors, reducing technical issues reported during online sessions by 95%.💬Expertly managed and resolved issues across Gmail, Google Meet, Zoom, Skype, and Vonage, achieving a 95% success rate in ensuring seamless online operations.🌟 Achieved a 95% satisfaction rate by communicating effectively with global students via Vonage and email, ensuring timely attendance and resolving diverse inquiries.🖥️ Assembled and configured 50+ computer systems and managed Active Directory for 100+ user accounts during my internship from December 2020 to May 2021, improving user account management efficiency by 30% and reducing network downtime by 25%.𝑾𝒉𝒂𝒕 𝑺𝒆𝒕𝒔 𝑴𝒆 𝑨𝒑𝒂𝒓𝒕:I am excited about the opportunities that involve working within Technical Support Specialist, Helpdesk, and Customer Support Specialist roles where I can apply my technical skills and dedication to customer service. Currently, I am enhancing my proficiency by learning the core features of Jira to effectively manage ticketing systems and further elevate operational efficiency.𝑳𝒆𝒕’𝒔 𝑪𝒐𝒏𝒏𝒆𝒄𝒕:🤝I’m excited to connect with fellow professionals and explore new opportunities! Reach out to see how I can contribute to your team and drive success together. Email: nandhukbabu730@gmail.com#opportunities #teamwork #collaboration #career