Navjot Kaur Dhaliwal Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

• In consultation with the ISQA/TL; write, deploy, and/or execute test suites, regimes, plans and scripts for identifying and tracking defects for in-house product development, software application development, information system launches, and operations systems enhancements.• Collaborate with other BCCNM personnel in application testing, such as system, unit, regression, load, and acceptance testing methods.• Based on test plans, scripts, and both manual and automated test regimes… Show more • In consultation with the ISQA/TL; write, deploy, and/or execute test suites, regimes, plans and scripts for identifying and tracking defects for in-house product development, software application development, information system launches, and operations systems enhancements.• Collaborate with other BCCNM personnel in application testing, such as system, unit, regression, load, and acceptance testing methods.• Based on test plans, scripts, and both manual and automated test regimes, confirm change quality, measure adherence to QA standards for software development, application integration, and information system performance, and corresponding documentation.• Analyze test results to discover and report any defects, bugs, errors, configuration issues, and interoperability flaws.• Apply established metrics to determine the readiness, quality, and operability of software, systems, and services intended for release within the production environment.• Communicate test progress, test results, recommendations for improvement, and other relevant information to project stakeholders.• Support quality improvement through recommendation of changes or enhancements to quality assurance standards, stress and load testing, regression test areas, and UI automation frameworks. Show less

North Vancouver, British Columbia, Canada

Handle application support requests and perform testing on android based apps• Troubleshoot application issues for multiple clients.• QA solutions prior to deploying them to the client's environment.• Manually test new IDS android/Windows applications developed by developers.• Recommend UI improvements to the dev team.• Work with developers to fix bugs found in IDS applications.• Document software support activities thoroughly, accurately and in a timely… Show more Handle application support requests and perform testing on android based apps• Troubleshoot application issues for multiple clients.• QA solutions prior to deploying them to the client's environment.• Manually test new IDS android/Windows applications developed by developers.• Recommend UI improvements to the dev team.• Work with developers to fix bugs found in IDS applications.• Document software support activities thoroughly, accurately and in a timely manner.• Manage clients calls and emails for support.• Create knowledge base articles in JIRA.• Provide training to our clients over the phone and screen share.• Review server OS and Application logs to identify errors and troubleshoot server issues. Show less

Burnaby, British Columbia, Canada

• Answered questions about account types and banking products such as loans, mortgages and credit cards.• Reviewed and explained account charges.• Assisted customers with replacing lost or stolen credit or debit cards.• Listened and responded to the customer's needs and concerns.• Entered customer data into the system and made it up to date.• Worked with various types of technology and software.

Kamloops

Part of project to convert TRU documentation from FilePro to SharePoint.• Met end users/clients and assisted them accordingly.• Provided documentation to train users for their ease of use.• Designed custom workflows in SharePoint designer.• Created and designed SharePoint sites and connected SharePoint calendars in Outlook.• Managed SharePoint permissions and troubleshoot MS Office issues with SharePoint.• Was responsible for content migration from FilePro to SharePoint… Show more Part of project to convert TRU documentation from FilePro to SharePoint.• Met end users/clients and assisted them accordingly.• Provided documentation to train users for their ease of use.• Designed custom workflows in SharePoint designer.• Created and designed SharePoint sites and connected SharePoint calendars in Outlook.• Managed SharePoint permissions and troubleshoot MS Office issues with SharePoint.• Was responsible for content migration from FilePro to SharePoint and for account auditing. Show less

Victoria,Bc

Provided admin assistance to small Tech Support Company by supporting both customers and staff.• Handled phone calls and messages related to delivery and procurement.• Edited Visio and Office documents in SharePoint.• Created invoices and tickets in Connect Wise.• Scheduled team meetings in Outlook.• Managed team and planned programs on daily basis with the directors.• Worked on projects such as company’s Strategic Plan and update them.• Ordered materials, equipment… Show more Provided admin assistance to small Tech Support Company by supporting both customers and staff.• Handled phone calls and messages related to delivery and procurement.• Edited Visio and Office documents in SharePoint.• Created invoices and tickets in Connect Wise.• Scheduled team meetings in Outlook.• Managed team and planned programs on daily basis with the directors.• Worked on projects such as company’s Strategic Plan and update them.• Ordered materials, equipment and supplies approved by Chief Financial Officer. Show less

Bachelor Of Computing Science, Major

Activities and Societies: Volunteering at halloween festival

Computer Systems:Operations & Management (Csom), Computing Science

Activities and Societies: IT quizzes, dance competition and sports CSOM Diploma

Part-Time Course (Comp 3829 - Quality Assurance And Software Testing), Computer/Information Technology Administration And Management