Navjot Kaur Dhaliwal Email & Phone Number

Vancouver, British Columbia, Canada

• In consultation with the ISQA/TL; write, deploy, and/or execute test suites, regimes, plans and scripts for identifying and tracking defects for in-house product development, software application development.
• Collaborate with other BCCNM personnel in application testing, such as system, unit, regression, load, and acceptance testing methods.
• Based on test plans, scripts, and both manual and automated test regimes… Show more
• Based on test plans, scripts, and both manual and automated test regimes, confirm change quality, measure adherence to QA standards for software development, application integration, and information system performance.
• Analyze test results to discover and report any defects, bugs, errors, configuration issues, and interoperability flaws.
• Apply established metrics to determine the readiness, quality, and operability of software, systems, and services intended for release within the production environment.

North Vancouver, British Columbia, Canada

• Handle application support requests and perform testing on android based apps
• Troubleshoot application issues for multiple clients.
• QA solutions prior to deploying them to the client's environment.
• Manually test new IDS android/Windows applications developed by developers.
• Recommend UI improvements to the dev team.
• Work with developers to fix bugs found in IDS applications.

Burnaby, British Columbia, Canada

• Answered questions about account types and banking products such as loans, mortgages and credit cards.
• Reviewed and explained account charges.
• Assisted customers with replacing lost or stolen credit or debit cards.
• Listened and responded to the customer's needs and concerns.
• Entered customer data into the system and made it up to date.
• Worked with various types of technology and software.

Kamloops

• Part of project to convert TRU documentation from FilePro to SharePoint.
• Met end users/clients and assisted them accordingly.
• Provided documentation to train users for their ease of use.
• Designed custom workflows in SharePoint designer.
• Created and designed SharePoint sites and connected SharePoint calendars in Outlook.
• Managed SharePoint permissions and troubleshoot MS Office issues with SharePoint.

Victoria, BC

• Provided admin assistance to small Tech Support Company by supporting both customers and staff.
• Handled phone calls and messages related to delivery and procurement.
• Edited Visio and Office documents in SharePoint.
• Created invoices and tickets in Connect Wise.
• Scheduled team meetings in Outlook.
• Managed team and planned programs on daily basis with the directors.

Bachelor Of Computing Science, Major

Activities and Societies: Volunteering at halloween festival

Computer Systems:Operations & Management (Csom), Computing Science

Activities and Societies: IT quizzes, dance competition and sports CSOM Diploma

Part-Time Course (Comp 3829 - Quality Assurance And Software Testing), Computer/Information Technology Administration And Management