- Knowledge of PSPP provisions, pension standards legislation (e.g. Pension Benefit Act, Income Tax Act), as well as comprehensive knowledge of pension life cycle events and a working understanding of related financial and retirement planning concepts and products.- Responsible for the day-to-day service and administration of multi-employer Defined Contribution (DC), Defined Benefits (DB) pension, group retirement savings plans for assigned clients; Calculate pension estimates and send pension applications as per requests; - Calculate and process timely payment of termination, retirement and death benefits;- Excellent client relationship management skills and fully engage with clients by adopting a holistic view of client service, asking probing questions, performing analysis of their circumstances to gain a thorough and accurate understanding of their needs, proactively diagnosing client issues and opportunities, providing recommendations in order to determine best options, customized solutions or direction to the appropriate area/position to obtain assistance in resolution;- Act as a trusted advisor and demonstrate engagement, collaboration and relationship building within the organization.

- Provided technical support for the testing and successful launch of phone application called "Allin1Africa".- Setting up marketing schemes- Administration of social media networks - Analysis of foreseeable errors and users' reviews then applying of simulation of solutions

• Responsible for the day-to-day service and administration of Defined Contribution (DC), Defined Benefits (DB) pension, group retirement savings, and equity-based plans for assigned clients;• Manage a variety of pension data processing, flex benefits programs – advise on the effects and influence of Canadian Pension legislation;• Maximize customer satisfaction by responding to all employee inquiries pertaining to functional support of the internal software and document issued using an internal tracker, escalate issues to IT, as required;• Proactively identify and address systemic or process inefficiencies by asking questions to my peers and policy administrators;• As a Quality Analyst manager, I personally ensure the collaborative process of assessment, planning, facilitation, evaluation and coaching to meet service level standards;• Set and meet goals to teach each user how to successfully solve problems by analysing the data obtained from practical tools such as Oracle, MS office, PeopleSoft, Siebel, SharePoint, TBA, CsPro, JAT;• Implement strategies such as assigning outstanding issues to senior colleagues in order to maintain positive levels of the teams KPIs;• Provide recommendations for enhancements and amendments of procedures to improve communication between internal departments and B2B; Also, reduce escalations by 50%; • Maintain and apply established data quality rules, procedures and policies for our clients data content, and where issues or ambiguity arise, determine and apply appropriate rule, policy or procedure and communicate to team to enable consistency;

Bilingual Event Planner• Promote Franco phony and Urban artists in Toronto • Planned and organized four events:'Nuit des Dames' at Lula Lounge August 2009'Canfree Show and Party' at Glendon Campus February 2011'Blanc in Gold' at USW Banquet May 2011'Cocktail Night' at Magic Lounge July 2011

• Led a team of thirteen employees that gradually increase the number of sales leads, while ensuring the continuation and enhancements of services;• Analysed and anticipated customer’s needs by recommending our value-added services and maintained a high level of conversion rate;• Answered incoming calls from all over USA and Canada and dispatched job to ours local teams;

• Ensured the consistency of quality provided, calculate and reconcile unit values and transaction factors;• Provided customers with information on their financial transactions;• Handled inbound and outbound emails, faxes and scans;• Handled correspondence in French and English;

Kept records of customer interactions and transactions, recorded details of inquiries, complaints, and comments, as well as actions taken Performed general office duties such as data entry, translating documents and distributing mails to personnel. Resolved customer complaints and answer customers' questions regarding the organization services Reported to the Senior Manager, provided quality administrative support.