Nathan Farwell Email & Phone Number

Portland, Oregon Metropolitan Area

- Full-time remote, answering escalated calls that require expertise- Troubleshooted a wide range of complex technical issues quickly & efficiently- If unsure on a solution, consulted with a team of peers to guarantee an excellent standard of service- Processed high ticket volume with detailed notes & recommendations- Maintained superb customer satisfaction scores- Supervisors regularly received praise from clients regarding my service- Created & maintained technical & process documentation for team use

- Provided in-home care for adults with disabilities- Worked independently, caring for 3 clients solo for the duration of shift- Duties included feeding, bathing, assisting, & interacting with clients, alongside daily deep cleaning of facility- Administered medicine in a safe, legal, & controlled manner- Received training for handling emergency medical situations

United States

- Tier 1 technical support for corporate & government clients- Upheld a high standard of service in client-facing operations- Troubleshooted complex infrastructure issues in Windows & Linux servers, both metal & cloud based (Azure) as well as fixing problems with networking, firewalls, and more- Developed automation and innovative solutions to solve various issues- Maintained & updated technical documentation- Responsible for training new employees