Nishant Khanduri Email and Phone Number

Professional with 22+ years of experience in Global Business Process Services managing Large Global Teams. Has domain knowledge on BFS, Health Care & Insurance, specializes in creation and execution of business plans, initiate and execute strategic projects, build pricing models, leverage IT/Automation to enhance productivity, revenue and enhance customer delight. Has lead innovation and transformation initiatives leading to enhanced customer experience, improve cross sell, improve productivity, reduce cost to serve and build performance management framework.I have consistently exceeded goals on revenues, expenses and customer satisfaction/delight, NPS scores. Maintain high standards of transparency and integrity with strong drive for results and team work. A dedicated professional with experience of successfully transitioning business processes. I have an ability to proactively assess client and business needs that helps plan to create client wow and optimize business opportunities. Demonstrated ability of winning business deals. Specialties: Result Oriented, Drive accountability to deliver team results, Ops and Strategic Management, Risk & Compliance, Business Planning, transitions, demonstrated performance in delivering high CSAT and ESAT scores, Business Innovation