Nastassia K. Email & Phone Number

United States

-O365/Teams migration consultant, including building enterprise solutions with Microsoft's Power Platform. -Create, maintain, and administrate several SharePoint sites, lists, and pages while also advising other lines of business enterprise wide on SharePoint solutions. -Site collection administrator across the enterprise. -Design workflows/Power Automate and InfoPath/Power Apps forms for various business needs. -Develop reports and produce materials required to support project plans. This includes using Microsoft Project, Microsoft SQL Server 2008 Report Builder 3.0, Tableau, and SharePoint Designer. Additionally, updating project schedules, issue logging, documentation, and administration. -Serves as a communication liaison between clients, the project team, other departments, and managers to understand aspects of projects and to ensure consistency regarding objectives, purposes, and progress.-Track project progress, and assists in identifying and resolving obstacles.-Assists in ensuring projects remain on schedule within time and cost constraints.-Primary SharePoint administrator and auditor for internal and client facing SharePoint sites.-Identifies process areas of opportunities and implements process change though out the business. -Design and implement new processes through SharePoint and committees.-Standardize and redesign various processes throughout the business.-Capturing seasoned talent knowledge -Delivering boot camps for new project managers, running learning sessions with seasoned project managers, and capturing best practices from seasoned project managers, developers, and other lines of business. -Maintain and manage SharePoint, Project Server, and Report Builder. This includes documentation, plans, and lists. Also primary user administrator and support contact.-Conduct surveys and report results on client satisfaction, employee satisfaction, and lessons learned from projects.

Primary editor, producer, director, social media marketer, owner, accountant, web developer, and co-star in Princess and the Bear on YouTube.

Project Work: -Project management including software enhancement implementation projects and working with teams to achieve business production goals couple with cost savings. -Strong detail-oriented, highly organized written and verbal communication across multi-facets of the business including being a facilitator for multiple lines of business to communicate. This includes handing multiple projects simultaneously throughout its development cycle. -Located and utilized testers to run system software releases. Process Support: -Provide day-to-day operational support, including agent alignments - Created Excel reports using back end proprietary systems to maintain compliance of managers calling back clients while also sending feedback or disciplinary action to agents, as needed. - Resolved technical issues while also processing NCIS & Service Now requests. -Created, researched, and provided information in Excel for daily operation needs including client specifics, agent specifics, or any necessary report building operations required, including past due washes, agent multipass, expense &reimbursement reports. -Processed new hire agent on-boarding to the productive floor, setting up profiles in preparation of completing their basic job functions. This includes items such as updating/maintaining required computer software, ensuring all hardware is properly functioning or replacing as needed, troubleshooting, obtaining all entitlements, and assisting with processing requests. -Ensure Information Security compliance across multiple sites. -Provided stockholders quarterly information through the Citi Deep Dive Report -Software testing via CAP software. Special project work.MAU/CAU Dept -Review accounts for forbearance & settlement assistance and taking supervisory calls while maintaining OCC, QAQC, call quality guidelines, and service levels. -Wrote training materials & taught multiple classes regarding this position in addition to mentoring

Boise, Idaho Area

Initially responsible for all store level operations including HR functions, merchandising, employee training and development, setting sales goals, scheduling, and store level budgeting. My first quarter, I increased sales by 50%, becoming #1 in my division. It stayed #1 until I left. When I came back to the company, I expanded my skills to multi-unit management. My division consisted of 4 stores and was #1 in the company until the company went bankrupt.

Boise, Idaho Area

A Portfolio Management Account Phone Banker works with high valued customers that have more than $25000 in liabilities or assets with the bank. Phone Bankers are expected to sell products and services and achieve aggressive sales goals while maintaining a high level of customer satisfaction. I was number 1 in sales in all of Premier and I have more than 20 awards for my contribution to the company.

Boise, Idaho Area

I was responsible for all store level operations including hiring, training, coaching, receiving, merchandising, and sales. During my time there, I increased store sales by 50% in the first quarter. My store was number one in my division and in lead for the quarter until I quit.

Laguna Hills, Ca

I was responsible for all store operations including sales, customer service, inventory, training, hiring, and coaching. When I took over the store it was number eight of eight. In one month it went from that number eight spot to number two. The following month it went to number one and stayed there until I left the company to moved to Boise.

Brea, Ca

I started with Blockbuster as a Customer Service Representative. My sales and customer service skills were praised so much that I became a shift lead in less than a month. Once my store manager got a promotion to a bigger store, I went with her and immediately became an assistant manager. While my store manager was out of town, I ran the store, had better sales then she did and was put in the store manager in training program. I took classes on professional conduct, inventory control shrink, transfer control shrink, and hiring for excellence. I was the top sales person for the movie pass promotion in my district.

Anaheim, Ca

Cash handling, guest services, and stocking/receiving. In my first month, I received 2 guest compliments.

Bachelor Of Science (Bs), Game Design

Activities and Societies: Game Production Club, PRIDEhttps://fullsail-csm.symplicity.com/students/portfolio/nastassiakhatemi

High School Diploma, Visual And Performing Arts

Activities and Societies: SOCSA, HMOAlong with regular high school programs, I was also in the Health and Medical Occupations (HMO).