Abraham Smitz Email & Phone Number

Odessa, Florida, United States

Part-time work for supplemental income while pursuing my bachelor's degree, certifications, and various career opportunities.

Tampa, Florida, United States

I work for Hays on the Cyber Security recruiting team. I Specialize in IT/Cyber Security recruitment across the East U.S. region & remote. I provide an expert recruitment service, delivering great candidates through our engaged talent networks and supported by insights from across the market. Working with exceptional customers within the private sector, my primary focus is to partner with candidates and clients, using the depth and breadth of my expertise and market knowledge to ensure we make the unique match that makes individuals, companies, and industries flourish.Security Leadership | OWASP | SOC | DevSecOps | DFIR | SIEM | WAF | EndPointSecurity Architect | Ethical Hacker | Security Analyst | Cloud Security | SSDLC | MalwareFunctional expertise :DevSecOpsDigital Forensics and Incident Response (DFIR)Security OperationsSOC Analyst - Level 1 through 3Security Architecture & EngineeringPenetration TesterWeb Application SecuritySIEM EngineersMobile SecurityCloud SecurityMalware EngineeringReverse EngineeringWAF Network EngineersEndPoint EngineersWhite Hat, Black Hat, Purple Hat, Grey Hat HackingSecure CI/CDSecurity Software Engineering / SSDLCSecurity Leadership - CISO, VP, Director, Manager, Lead Engineer

Tampa, Florida, United States

HAYS is the expert at recruiting qualified, professional and skilled people worldwide. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments. HAYS employs 11,500 staff operating from 260+ offices in 33 countries across 20 specialisms. Last year we placed 81,100 people into permanent jobs and 254,000 people into temporary roles.

Selected Achievements:● Oversaw all operational responsibilities for a team of 35 call center staff responsible for more than 48,000 calls per year, deploying an operating budget of >$1MM/yr, handling all scheduling, owning KPI management, and client satisfaction.● Trained 100+ staff per year in client services and customer satisfaction best practices, overseeing a 10% organization-wide improvement in client satisfaction as demonstrated by QA survey performance (70% to 80%).● Rebuilt multiple operational systems, including the daily tracker spreadsheet which saved >$20,000 in lost labor time per year and a new KPI tracking system which improved staff performance by 15% through increased accountability.● Managed 3-5 special projects per year valued at >$100,000, designing company-wide instructional documentation, new KPI tracking systems, and new triaging systems, completing 100% of projects on-time and 5%+ underbudget.● Utilized advanced skillset in Microsoft Excel and VBA to create “1-click” excel performance reports for staff and various other KPIs, utilizing data-based approaches to oversee a 90% KPI and 90% QA performance for team.---Call Center Representative – Level 2 (2020)Selected Achievements:● Served as Level 2 Customer Service representative, addressing 180+ calls a week that were too challenging for L1 representatives, leading the organization in quality assurance and client satisfaction performance, leading to promotion to Operations Manager & Training Coordinator.● Created multiple training videos in collaboration with senior management on best practices, mapping out an entire onboarding curriculum for L1 and L2 staff that reduced training times by 5 days, a labor savings of >$15,000/yr.● Built an organizational knowledge base on shifting rules during COVID-19 on unemployment benefits and state policies, ensuring L1 and L2 staff had all relevant information and reducing information error rate by 5%.

Selected Achievements:● Oversaw a team of 3+ rotating staff responsible for paid canvassing and voter registration initiatives, driving more than 10,000 new voter registrations and 20,000 petition signatures in a single year.● Built multiple KPI tracking and onboarding tools for the organization, including custom scripts for demographic and cultural areas as well as tracking canvassers individual data, improving staff work output by 200% in the first year.● Deployed an operational incentive budget and built a program based on successful conversions (registration or signature), increasing team satisfaction by 15% as demonstrated by surveys and KPI performance of 25%.● Led talent development initiatives across the Florida First organization and spearheaded major stakeholder management initiatives, demonstrating the value-add to 20+ local business on why canvassing partnerships were beneficial to them.

Selected Achievements:● Provided direct in-home services of advanced audio/visual technology and home automation systems, overseeing, and providing white-glove service to a client portfolio of extremely wealthy VIPs valued at $2MM/yr+ in revenue. ● Consistently received a 5/5 rating from homeowners and was personally requested on 10+ occasions through word-of-mouth referrals due to exemplary customer service and going “above and beyond” for clients, 100% client satisfaction.● Identified opportunities for strategic “no-pressure” upselling during client installations, successfully driving more than $30,000 in additional revenue per year through add-ons and additional feature deployment.