Natasa Kipper Email & Phone Number

Myrtle Beach, Sc, Us

Managing the integration of payment processors and gateways to enhance transaction processing capabilities and customer experiences in markets worldwide.Coordinate efforts between program and project managers, teams, and key stakeholders to ensure that interdependencies are managed, and project goals achieved.Overseeing project timelines, budgets, and resources to ensure timely and cost-effective implementations.

Coordinate and support programs and projects related to the company strategy across the organization, ensuring everything runs smoothly and on time to deliver the company business objective.

Remote

● Lead a training team to deliver product and operational training to bowling and family entertainment venues, while identifying specific needs and service gaps to customize client training.● Increased team production and efficiency through implementation and utilization of KPIs, and designed individual development plans that improved workflow, reduced labor costs, increased staff retention, and boosted successful career advancements to various departments. ● Lead the team through continuous development of next generation of leaders through unique and innovative approaches with a focus on cultural values, diversity, and inclusion. ● Created a high performing team through coaching and leadership, resulting in increased job duty compliance by 67%, that improved productivity and decreased costs. ● Ensured maximum effectiveness of company products, business practices, and other related services by directing product training for customers and end-users, with a primary focus on STS (Scoring and Technology Solutions) related products. ● Defined and implemented aspects of the talent lifecycle by proactively identifying and analyzing talent issues before they impact the business and capacity. ● Designed and implemented new customer training programs and tools to increase knowledge transfer and retention, and improve practical application of complex technology, resulting in increase in system utilization, customer satisfaction, and increased training capacity by 17%. ● Provided change management support in relation to organizational transformation and business interruption that impact areas of responsibility.

Remote

• Responsible for implementing product training for customer of QubicaAMF products, with a primary focus on Scoring and Technology Solutions related products.• Conduct consultative customer interviews and utilize experience and judgment to design appropriate training agenda for each customer and provide product and technical training for different scoring software and related products in a small group setting.• Correspond between customer and technical support/project manager/installation teams and other different departments to assist in identifying issues and implementing corrective action to help find resolutions for the customer.• Provide training support for customer after initial training, ensuring efficient and proper usage of the system.

Midland, Mi

● Led the operations for a family entertainment center made up of several revenue streams and $3M in annual sales. ● Increased annual revenue by 40% through business expansion and reduction of operating costs, maintaining growth for three consecutive years.● Led the migration of the main operating system to a new and improved venue management system with integrations to all aspects of the operations (pricing, staff management, sales, advertising, etc.) without business process interruption. ● Transformed and improved the business model by adding three new attractions, resulting in 40% increase in revenue.● Reduced operating costs by 27% through capital equipment improvements.● Implemented strategies to improve production, sales, brand awareness, and customer loyalty.