Nguyễn Khánh Linh Email & Phone Number

Hoan Kiem, Hanoi, Vietnam

● Greeted guests authentically and interacted in such a way as to create an inclusive experience for them.● Handle reservation requests from guests via email, phone, and other platforms; give recommendations and advice on hotel food & beverage venues and restaurant promotions.● Developed thorough knowledge of all menu items to assist customers in decision-making best.● Process all payment methods in accordance with accounting procedures and policies; observe cash handling guidelines… Show more ● Greeted guests authentically and interacted in such a way as to create an inclusive experience for them.● Handle reservation requests from guests via email, phone, and other platforms; give recommendations and advice on hotel food & beverage venues and restaurant promotions.● Developed thorough knowledge of all menu items to assist customers in decision-making best.● Process all payment methods in accordance with accounting procedures and policies; observe cash handling guidelines and property control audit criteria; handle all requests on the VAT invoice.● Assisted customers with sales transactions accurately and efficiently, including cash, check, card, and layaway payments.● Provided excellent customer service and accurate information as part of a 12+ team. Show less

Phu Quoc, Kien Giang, Vietnam

● Answer, record, log, and process all guest calls, requests, questions, or concerns; take and make in-room dining requests and reservations for outlets and recreation activities.● Welcome and acknowledge all guests using clear and professional communication to assist with 60+ calls per day according to hotel standards; foresee and cater to guests’ service requirements.● Experience in operator systems including Opera and telephone switchboards station.

Hanoi Capital Region

● Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns.● Check daily due-ins and due-outs, VIP guests’ profile notes, room status, etc.● Answer phone calls, and receive and resolve guest requests.

Ho Chi Minh City, Vietnam

● Present menu to customers and answer questions about menu items, making recommendations upon request in a 100+ seat restaurant.● Prepared for the backside and dining area by getting set up, napkins, cutlery, and glasses.

Hai Bà Trưng District, Hanoi, Thành Phố Hà Nội, Vietnam

● Take orders, give recommendations, and provide service professionally for customers.● Prepared dishes from starters to desserts.

Bachelor'S Degree, International Hotel Management

Bachelor'S Degree, International Hotel Management